Headline

Client Servicing & Marketing Professional | BBA Graduate | Ex-Recruiter | Relationship Builder · Campaign Thinker · Brand Communicator

About

I believe great marketing isn't just about campaigns — it's about understanding people deeply enough to know what they need before they say it.That belief was shaped, oddly enough, by 10 months in recruitment.As a Recruiter at The HR Factory, I managed over 10 corporate client accounts at a time — handling briefs, decoding unstated expectations, managing friction, and delivering results on tight timelines. Every day was a masterclass in client psychology, relationship management, and communicating value under pressure.These aren't soft skills. In marketing and client servicing, they are the job.My BBA in Digital Marketing from Parul University gave me the strategic backbone — understanding consumer behaviour, brand positioning, digital funnels, campaign frameworks, and performance metrics. My recruitment experience gave me the people skills that most fresh marketing graduates are still developing.What I bring:→ Client relationship management — built across 10+ accounts in a fast-paced agency environment→ Needs assessment & brief interpretation — translating client expectations into actionable outcomes→ Communication & persuasion — honed through daily high-stakes candidate and client interactions→ Research & analytical thinking — sharpened through rigorous UPSC Preparation I'm actively seeking roles in Marketing,key account or Client Servicing — ideally at an agency, D2C brand, or growth-stage company where relationship-building and strategic thinking both matter.Let's connect if you're looking for someone who hits the ground running.📩 guptaraina511@gmail.com

Location

Greater Vadodara Area

Work experience

Recruiter at The HR Factory, May 2024 - Feb 2025 · 10 mos, Vadodara, Managed end-to-end client relationships across 10+ corporate accounts — handling briefs, aligning expectations, communicating progress, and resolving escalations in real time. Sourced, qualified, and presented talent to clients using data-driven pipeline management across LinkedIn, Naukri, and Indeed — applying targeting and audience-segmentation thinking comparable to digital marketing campaigns. Conducted structured consultative conversations with both clients and candidates, developing strong skills in needs analysis, objection handling, and persuasive communication. Maintained weekly performance dashboards tracking hiring pipeline health, client satisfaction, and delivery timelines — building comfort with data reporting and KPI monitoring. Built and nurtured long-term professional relationships with client stakeholders, contributing to repeat business and account retention. Coordinated onboarding logistics, documentation, and post-placement follow-ups — ensuring seamless client and candidate experience at every touchpoint.

Business Development Intern at ILP Overseas | International Learning Planners, May 2023 - Oct 2023 · 6 mos, India, Sourced and qualified high-potential leads through market research and cold outreach. Delivered compelling pitches to prospective clients regarding overseas education opportunities, increasing consultative conversions. Managed end-to-end client communications, ensuring high satisfaction and a seamless onboarding process. Analyzed market trends to identify new growth channels and improve outreach strategies.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Parul University