Headline

Associate Director- International Business, NoBroker

About

As a sales and operations leader with over 13 years of corporate management experience, I am passionate about delivering on business revenue growth, customer satisfaction, and operations management. I have earned certifications in ISO 27001, Lean Six Sigma Black Belt, and Managing High Potentials, and have developed skills in CRM, team management, and team leadership. Currently, I am stationed at NoBroker as a General Manager- Zonal Head- NRI Vertical, where I lead a team of cluster heads and Sales Manages to maximize real estate property sales and service. I am involved in strategic planning, budgeting, cost optimization, process optimization, and automation. I also oversee recruitment, training, quality, audits, induction, and coaching strategy. I have successfully improved CSAT, response time, resolution time, and other customer metrics, and have managed SLAs and completions during peak periods. I work effectively with all associated builders, Marketing, Operations team to negotiate and influence AOPs to realize higher revenue targets through maximizing sales via higher number of site visits and optimum lead to closure ratio.

Location

Greater Bengaluru Area

AI stack

claude

gemini

Work experience

Associate Director - International Business and New Launches at NoBroker.com, May 2026 - Present · 6 mos, Greater Bengaluru Area

Senior General Manager- International Business at NoBroker.com, May 2025 - May 2026 · 1 yr 1 mo, Greater Bengaluru Area

General Manager- Zonal Head- NRI Division at NoBroker.com, May 2024 - May 2025 · 1 yr 1 mo, Bengaluru, Responsible for managing a team of DGMs/ AGMs/ Cluster Heads and City heads to achieve targets and optimize process and improve efficiency. Ensuring proper lead generation funnel and achiving targeted lead to closure ratio through Post-Sales and Sales team's engagement. Responsible for managing sites in Bangalore, Hyderabad, Chennai and Dubai to explore and expand sales for NRI vertical. Responsible for managing and optimizing sales targets for city team through maximizing site conversion ratio. Reviewing the performance of the team across different cities. Developing and building long term relationship with builders and working on AOP. Designing monthly and quaterly sales plan Recruiting, training and moulding team for city expansion to new clusters Managing the day to day operation to ensure smooth floor functioning and daily run rate achievement. Designing strategies in collaboration with different internal and external stakeholders to maximize sales across different segements to achive higher site visits and sales conversion ratios.

AGM- Customer Onboarding and Engagement at BYJU'S, Aug 2022 - May 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India, AGM- Customer Experience- Customer Service Operation • Leading service delivery & customer experience team of via inbound, outbound, emails & SM. • Involved in strategic planning. budgeting, unit economic cost optimization, Process optimization & automations. • Improve CSAT (Customer Satisfaction), average response time, average resolution time and other customer metric. • Set strategy to manage SLAs and completions of the CS team to respond to volume requirements during peak period. • Overlooked recruitment, training, quality, audits, induction and coaching strategy along with managing daily operations. • Work effectively with all peers and teams in Finance, Marketing, Operations and IT to negotiate and influence customer improvements

Senior Manager- Contact Center Operations- Supr Daily - Swiggy at Swiggy, Jan 2022 - Dec 2022 · 1 yr, Bengaluru, Karnataka, India, · Accountable for end-to-end service delivery & customer experience operations at for 200+ employees. · Managing deliverable across LOB’s which included inbound, outbound, chat, email, social media, complaints. · Involved in strategic planning. budgeting, unit economic cost optimization, Process optimization & automation. · Overlooked recruitment, training, quality, audits, induction and coaching strategy along with managing daily operations. · Directly managed portfolios of Ops managers & AMs with a dotted line reporting of Key accounts managers across all function in CC Ops.

Head of Contact Center- Customer Engagement at Exide Life Insurance, Aug 2019 - Jan 2022 · 2 yrs 6 mos, Bangalore, Head of Contact Center Responsible for end to end contact centre process and customer experience. Handling Concentrix as our key vendor for service delivery. Supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints. Responsible for recruitment, training, quality audits, induction and coaching strategy across the contact centre. Effectively managing a large team responsible for email, chats and voice process for Exide's customers and sales force. Managing day to day operations at a 4th level supervisory and TAT adherence as per agreed time lines for all query resolutions · Supervises team, oversees the delivery of all the SLA as per agreed timelines · Oversee service delivery and the day to day operations · Build consensus and relationships with the peers and stake holders. · Hiring, planning of manpower and team allocation. · Monthly MIS, presentations & Planning for functions. · Continual improvement of process by bringing in system related enhancement and process automation

Team Manager - Axis Bank Digital Circle at Teleperformance, May 2016 - Dec 2018 · 2 yrs 8 mos, Bangalore, • Managing the team of 25+ Relationship Managers and ensuring individual Sales plans are delivered within pre-agreed timelines and budgets. (handling a large portfolio of Prime and Priority customers of Axis bank pan India for their service and product related requirements) • Deliver on results with minimum supervision and displaying constant improvement month on month. • Conducting one-on-one training sessions with managers to teach them how to train their employees in various programs. • Conduct classroom training sessions, webinars, and informal Q & A sessions for employees across several departments.

Education

Master of Business Administration (MBA), Marketing, Bangalore University, Bangalore

Bachelor's degree, Biotechnology, Microbiology and Chemistry, M.S. Ramaiah College