---
title: "Rahul Sahay - Executive Assistant & Operations Coordinator in Gurugram | Tal"
description: "Meet Rahul Sahay, Technical Support Professional | Cloud Enthusiast | AWS Trained (EC2, EBS, Linux) | Ex-Concentrix | Open to Cloud & Tech Support Roles based in Gurugram."
image: "https://tal.club/meet/rahul-sahay/share-image"
---

# Rahul Sahay on Tal

## Headline

Technical Support Professional \| Cloud Enthusiast \| AWS Trained \(EC2, EBS, Linux\) \| Ex\-Concentrix \| Open to Cloud & Tech Support Roles

## About

I'm a support professional with 3 years of experience, currently making a focused transition into cloud and technical support roles\. My journey into tech started with hands\-on AWS training — I've worked with EC2 instances, EBS volumes, AMIs, Snapshots, and Linux basics, and I'm actively preparing for the AWS Cloud Practitioner certification\. On the professional side, I spent 1\.6 years at Concentrix as an International Chat Support Representative on the Amazon process — handling high\-volume queues, escalations, and SLA\-driven resolutions\. That experience taught me how to diagnose issues fast, communicate clearly under pressure, and collaborate across teams to get things resolved end\-to\-end\. More recently, I've been working as an Executive Assistant where I also picked up practical exposure to web hosting \(Hostinger dashboard, domain coordination\) — which deepened my curiosity for how infrastructure actually works behind the scenes\. I'm based in Gurugram and looking for technical support or cloud\-adjacent roles where I can grow my cloud skills while bringing real support experience to the team\. Open to: Cloud Support Associate \| Technical Support Engineer \| AWS Technical Support \| IT Help Desk \(Cloud\-focused\)

## Location

Gurugram

## Work experience

Executive Assistant & Operations Coordinator at Urbanaxis Development Private Limited, Feb 2025 \- Present · 1 yr 5 mos, Gurugram, ▸ Built and launched the company website from scratch using Hostinger Website Builder, enabling the company's digital presence and market recognition from its early stage\. ▸ Managed e\-procurement activities including government railway tender research, bid preparation support, and market rate analysis for item pricing and cost estimation\. ▸ Conducted market research and vendor visits for price negotiation on project materials, contributing to informed procurement decisions and cost control\. ▸ Maintained comprehensive physical and digital records of project files, contracts, agreements, invoices, and office expenses across all active engagements\. ▸ Structured and organised office operations from the ground up — establishing filing systems, record\-keeping processes, and coordination workflows for a fast\-growing startup\.

International Chat Support Representative – Amazon E\-commerce Process at Concentrix, Sep 2023 \- Feb 2025 · 1 yr 6 mos, Gurugram, ▸ Delivered international live chat support for Amazon's e\-commerce process, resolving customer queries related to orders, refunds, replacements, and account issues across high\-volume queues\. ▸ Processed refunds and replacements as per Amazon's guidelines, ensuring accurate and policy\-compliant resolutions on a daily basis\. ▸ Maintained an Average Handle Time \(AHT\) of 2–3 minutes while managing multiple simultaneous chats, demonstrating strong efficiency under pressure\. ▸ Consistently achieved a Positive Response Rate \(PRR\) of 95\-98% every month, reflecting high accuracy and quality in issue resolution\. ▸ Managed escalations by coordinating with specialist backend teams, ensuring complex cases were resolved end\-to\-end within SLA timelines\. ▸ Worked in a target\-driven environment with strict adherence to quality standards, process compliance, and customer satisfaction metrics\.

## Education

Bachelor of Commerce \(Honours\), Business/Commerce, General, R\.K\.D\. College

[View the original profile](https://tal.club/meet/rahul-sahay)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/rahul-sahay#person",
      "name": "Rahul Sahay",
      "url": "https://tal.club/meet/rahul-sahay",
      "image": "https://tal.club/meet/rahul-sahay/profile-photo.jpg",
      "description": "Meet Rahul Sahay, Technical Support Professional | Cloud Enthusiast | AWS Trained (EC2, EBS, Linux) | Ex-Concentrix | Open to Cloud & Tech Support Roles based in Gurugram.",
      "jobTitle": "Executive Assistant & Operations Coordinator",
      "worksFor": {
        "@type": "Organization",
        "name": "Urbanaxis Development Private Limited"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Executive Assistant & Operations Coordinator"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Gurugram"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "R.K.D. College"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/rahul-sahay#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/rahul-sahay#webpage",
      "url": "https://tal.club/meet/rahul-sahay",
      "name": "Rahul Sahay on Tal",
      "description": "Meet Rahul Sahay, Technical Support Professional | Cloud Enthusiast | AWS Trained (EC2, EBS, Linux) | Ex-Concentrix | Open to Cloud & Tech Support Roles based in Gurugram.",
      "dateModified": "2026-06-10T13:56:05.215Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/rahul-sahay#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/rahul-sahay/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/rahul-sahay/profile-photo.jpg",
        "caption": "Rahul Sahay profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```