Headline

Healthcare Insurance Claims & Compliance | $10M+ Claims Processed | Optum (UHG)

About

Results-driven professional with experience in healthcare operations, cash posting, claims management, and customer support. Skilled in handling payment posting, account reconciliation, insurance claims processing, and resolving customer queries with accuracy and efficiency. Experienced in working with CRM systems, maintaining compliance standards, and collaborating with cross-functional teams to ensure smooth operations. Strong communication, analytical, and problem-solving abilities with a focus on delivering quality results and improving customer satisfaction. Currently seeking opportunities in finance operations, O2C, cash posting, and analyst roles.

Location

Delhi

Work experience

Digital Marketing Trainee at 7 Boats Academy, Jul 2019 - Present · 6 yrs 11 mos

Senior claim analyst at Optum, Jul 2022 - Aug 2025 · 3 yrs 2 mos, Gurugram, Haryana, India · Hybrid, Managed $10M+ insurance claims every 2-3 months to ensure accurate financial processing. Assisted subject matter expert in optimizing claim management processes. Provided training to junior analysts and new hires, improving team efficiency. Ensured compliance with financial regulations and streamlined claim approvals.

Senior Claims Analyst at Optum, Jul 2022 - Jul 2025 · 3 yrs 1 mo, Gurugram, Haryana, India · Hybrid, Managed $10M+ insurance claims every 2-3 months to ensure accurate financial processing. Assisted subject matter expert in optimizing claim management processes. Provided training to junior analysts and new hires, improving team efficiency. Ensured compliance with financial regulations and streamlined claim approvals.

Senior claim associate at Optum, Jul 2022 - Jul 2025 · 3 yrs 1 mo, Gurugram, Haryana, India · Hybrid

Quality Analyst at Netscribes India (Pvt) Limited, Apr 2021 - May 2022 · 1 yr 2 mos, Kolkata, West Bengal, India

Senior Associate at Wipro Limited, Dec 2017 - Feb 2019 · 1 yr 3 mos

Senior Compliance Associate at Wipro Limited, 2017 - 2019 · 2 yrs, Managed the British Telecom (BT) process with a consistent focus on exceptional customer service and strict regulatory compliance. Investigated and resolved complex customer complaints, achieving high resolution rates and improving customer satisfaction scores. Ensured consistent adherence to regulatory frameworks and internal compliance guidelines, minimising organisational risk exposure.

Education

Bachelor's degree, B.Com, RSP College

Bachelor of Commerce, Vinoba Bhave University