---
title: "Rahul S - Enterprise - Customer Success in Bengaluru | Tal"
description: "Meet Rahul S, Technical Account Manager / Technical Customer Success | API, Webhook & AWS Troubleshooting | Enterprise SaaS based in Bengaluru. AI stack includes claude and notebooklm."
image: "https://tal.club/meet/rahul-s-8/share-image"
---

# Rahul S on Tal

## Headline

Technical Account Manager / Technical Customer Success \| API, Webhook & AWS Troubleshooting \| Enterprise SaaS

## About

I help enterprise customers get more value from their platforms, faster — combining hands\-on technical troubleshooting with account\-level judgment on when a technical issue can become a customer or retention risk\. Over 4\+ years in enterprise SaaS and Customer Success, I've worked across API and webhook troubleshooting, integrations, application issues, infrastructure\-level triage, and enterprise account management\. My technical exposure includes tracing API and webhook failures to root cause, troubleshooting integration issues, correlating application and infrastructure logs, and performing first\-level AWS troubleshooting across services such as EC2 and ALB — while always keeping the broader customer impact in view\. A few outcomes I'm proud of: • Improved transaction success rates by 15–25% for high\-scale merchants by tracing API and webhook failures to root cause • Sustained \~95% SLA adherence and reduced repeat technical tickets by \~20% through permanent configuration\-level fixes • Maintained 120%\+ net revenue retention and 70\+ NPS while owning enterprise accounts end\-to\-end • Improved integration accuracy by \~25% and reduced escalations by \~30% for ATS\-integrated enterprise clients I've also had the opportunity to return to foundit for a second stint, taking on an expanded enterprise portfolio after my earlier experience with the organization\. That experience has strengthened my ability to manage complex B2B relationships while working closely with Product, QA, and technical teams to translate customer problems into actionable solutions\. I'm currently pursuing the AWS Certified Cloud Practitioner certification, with my exam scheduled for October 2026, to formalize the cloud and infrastructure knowledge I've been building through hands\-on technical customer work\. I'm particularly interested in the intersection of enterprise relationships, technical problem\-solving, and product — where customer\-facing judgment and technical understanding come together to solve complex problems and drive long\-term customer value\. Always interested in connecting with professionals working across Technical Account Management, Customer Success, Cloud, Product, and enterprise technology\.

## Location

Bengaluru

## AI stack

claude

notebooklm

## Work experience

Enterprise \- Customer Success at foundit, Nov 2025 \- Present · 1 yr, A\) Serve as the primary technical SPOC for enterprise ATS integrations, owning job ingestion, candidate sync, and recruiter workflow configuration end\-to\-end across the account base\. B\) Diagnose and resolve API, data\-sync, and workflow\-mapping failures at the integration layer, validating logs, job feeds, and connector behavior to isolate root cause before engaging Engineering\. C\) Monitor account\-level technical telemetry, including usage trends, ATS sync status, and ticket volume/patterns, to identify integration drift and sync failures early — reducing escalations by \~30%\. D\) Trace platform and ATS issues back to source, including job\-feed parsing errors, sync latency, and misconfigured workflow mappings, reducing resolution turnaround time by 25–30%\. E\) Lead technical integration reviews and configuration audits across the ATS\-integrated portfolio, improving integration accuracy and data fidelity by \~25%\. F\) Convert recurring integration failure patterns and API/data\-sync gaps into structured technical feedback for Product and Engineering, directly contributing to fix prioritization and roadmap decisions\.

Technical Account Manager at Razorpay, May 2025 \- Oct 2025 · 6 mos, A\) Diagnosed API request/response failures and webhook delivery issues for enterprise merchants including Flipkart, IRCTC, Blinkit, and Tata Play, tracing high\-volume payment failures to root cause at the integration layer\. B\) Worked directly with merchant engineering teams on webhook reliability, timeout handling, and retry mechanisms, driving a 15–25% improvement in transaction success rates through integration\-level fixes rather than workarounds\. C\) Conducted root cause analysis \(RCA\) across logs, dashboards, and raw API responses to identify recurring failure patterns, converting repeat incidents into permanent configuration fixes and reducing repeat technical tickets by \~20%\. D\) Led technical reviews and integration audits of merchant API implementations against Razorpay’s reliability and compliance standards, identifying gaps before they escalated into production incidents\. E\) Coordinated with Product, Engineering, Risk, and Operations during high\-traffic events and peak sale windows, managing webhook delays and payment failures while maintaining \~95% SLA adherence\. F\) Delivered technical deep\-dives to merchant engineering teams on API optimization, webhook reliability, timeout handling, and retry logic, translating platform\-level failure patterns into concrete, actionable fixes\.

Enterprise & SMB Customer Success at foundit, Nov 2024 \- May 2025 · 7 mos, A\)Served as the strategic & technical point of contact for enterprise and SMB accounts, diagnosing API, webhook, job\-feed, and platform\-level issues\. B\)Translated technical issues into business impact, advising customer stakeholders on hiring outcomes, priorities, and timelines\. C\)Diagnosed recurring ATS integration and data\-sync failures, identifying root causes across customer workflows and platform integrations\. D\)Converted recurring technical issues into structured product feedback, contributing to fix prioritization and product improvements\. E\)Exercised judgment on customer resolution vs\. internal escalation, balancing technical accuracy, urgency, and account risk\. F\)Built strong platform, integration, and account\-level expertise, strengthening the foundation for a more technical enterprise TAM\-track role\.

Customer Success Manager at Even, May 2023 \- Nov 2024 · 1 yr 7 mos, Bengaluru, A\) Served as the technical\-product bridge between health\-tech customers and internal Engineering, translating field\-reported issues into structured, reproducible inputs for product improvements and roadmap discussions\. B\) Conducted first\-level technical triage on customer\-reported issues using Kibana dashboards and network logs, filtering by error codes, timestamps, and request patterns to isolate the source of issues before escalating to Engineering\. C\) Established a consistent technical triage workflow by analyzing affected time windows, cross\-referencing request/response logs, and attaching findings directly to escalations, reducing engineering back\-and\-forth on ambiguous tickets\. D\) Identified recurring failure patterns through log\-level analysis and presented data\-backed evidence to Product, shifting prioritization discussions from anecdotal feedback to reproducible technical issues\. E\) Owned retention and expansion strategy across the account portfolio, delivering 15%\+ ARR expansion and 120%\+ Net Revenue Retention \(NRR\) through structured, data\-informed account reviews\. F\) Reduced churn by 20% YoY by combining technical risk signals with proactive account intervention, while maintaining 70\+ NPS and owning customer issues through resolution rather than simply relaying them\.

Customer Success & Product at Revidd, May 2022 \- Apr 2023 · 1 yr, Visakhapatnam, A\) Customer Success \+ Product Interface Operated at the intersection of customer success and product, translating customer\-reported issues into structured inputs for Product and QA rather than limiting the role to account management\. B\) First\-Level AWS Infrastructure Troubleshooting Performed first\-level troubleshooting for AWS\-hosted services\. In one representative incident, customers experienced intermittent 502/504 responses from a video platform hosted on EC2\. Correlated ALB target\-health failures with application/service logs and EC2\-level checks, helping isolate the issue to an unresponsive application process rather than an underlying EC2 availability problem\. C\) Product & QA Collaboration Worked directly with Product and QA teams to reproduce and validate platform issues reported by B2B customers across different geographies, providing customer context, reproduction steps, logs, timestamps, and observed behavior to accelerate investigation\. D\) Multi\-Geography Account Management Managed B2B customers across multiple geographies, adapting onboarding, adoption, communication, and retention strategies based on regional customer requirements rather than relying on a single standardized approach\. E\) Technical Customer Advisory Acted as a trusted advisor to B2B accounts by proactively identifying product, adoption, and technical issues that could affect customer experience or renewal, and coordinating the appropriate internal response before they became larger account risks\. F\) End\-to\-End Customer Ownership Owned the customer lifecycle in a fast\-paced startup environment, spanning onboarding, adoption, issue management, stakeholder communication, and renewal, while also performing hands\-on first\-level technical triage in an environment where dedicated technical resources were limited\.

## Education

Bachelor of Technology, Information Technology, Karpagam Institute of Technology

[View the original profile](https://tal.club/meet/rahul-s-8)

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