Headline

AI Consultant | Translator & Builder | RAG · AI Agents · ML | 15+ Years Enterprise IT | I write about what AI actually costs, breaks, and changes

About

Senior Analyst by day. I spend the rest of my time translating what's actually happening in AI into something enterprise teams can act on. Most AI content is either too technical for decision-makers or too vague to be useful. CTOs, CISOs, and operations leaders don't need hype. They need to know what's procurement risk, what's genuine workflow opportunity, and what's still just noise. That's what I research and write about. Daily posts on LinkedIn. Deeper analysis on Substack. My background is in IT operations and Lean Six Sigma, which means I approach AI the way I'd approach any operational problem: what breaks, what scales, and what actually changes how work gets done. On the technical side, I work with machine learning models, RAG architecture, and AI agent systems. I have hands-on experience building anomaly detection and predictive ML models using XGBoost and Random Forest — work that is currently under patent review at my organisation. I also build AI agent workflows and multi-model pipelines independently, which is what keeps my writing grounded in how these systems actually behave rather than how they are marketed.

Location

Delhi

AI stack

codex

cursor

Work experience

Senior Analyst 1 at DXC Technology, May 2019 - Present · 7 yrs 4 mos, Noida, Uttar Pradesh, India, Operation Workflow Optimization Developed Market First SLA prediction and anomaly detection solution with 0.1% variance accuracy, proactively addressing risks. Streamlined workflows using SLA and anomaly detection dashboards, improving efficiency and mitigating risks. Created a Power BI Backup Reconciliation Dashboard, achieving 100% compliance and enhanced data protection. Trained global users on the dashboard, ensuring consistent adoption and measurable operational improvements. Collaborated with international stakeholders to align workflows and integrate global best practices. Process Reengineering Standardized ticketing tool templates (BMC Remedy, ServiceNow), improving issue categorization and resolution efficiency. Implemented risk management frameworks to mitigate project risks and maintain SLA adherence. Leveraged change and problem management frameworks to address issues systematically and reduce recurring incidents. Reduced issue resolution times by 30%, enhancing client satisfaction and trust. Strategic Business Reviews Led client reviews, ensuring objective alignment, clear ownership of action items, and timely follow-ups. Strengthened collaboration and trust through analytics-driven reports using Power BI and Streamlit dashboards. Guided decision-making processes with actionable insights, achieving SLA compliance and operational goals. End-to-End Vendor Management Consolidated vendor operations under a single point of contact with Dell, reducing service disintegration and operational costs. Optimized team size by 33% (from 90 to 60) while maintaining efficiency through cross-trainings and comprehensive SOPs. Facilitated vendor-led and internal training programs to upskill teams, enhancing project delivery and outcomes. Applied Lean principles, cutting redundant steps and reducing processing times by 15%. Improved vendor collaboration, enabling faster issue resolution and better SLA adherence.

Infrastructure Consultant at Infosys, Oct 2018 - May 2019 · 8 mos, Pune/Pimpri-Chinchwad Area,  Collaborated with the client to take over an in-house project and successfully onboarded a team by conducting training sessions.  Left the company due to location transfer to Chennai.

Sr. Support Engineer at Tech Mahindra, Dec 2016 - Oct 2018 · 1 yr 11 mos, Pune/Pimpri-Chinchwad Area,  Performed daily health checks of backup systems (Avamar, Veeam, Data Domain), ensuring 99% backup success rate and early identification of potential issues.  Configured diverse backup systems (MS Exchange, Oracle VM, VMware, SQL, SharePoint, NAS) using Commvault, reducing overall data recovery times by 30%.  Generated comprehensive capacity and success/failure reports, enabling proactive resource allocation and maintaining a 98% backup success rate.  Directed installation, upgrade, and migration for multiple clients and servers, successfully ensuring 100% compliance with project timelines.  Efficiently handled over 500 Remedy/Snow tickets a month, maintaining a 100% SLA adherence record and avoiding all ticket breaches.

Specialist at HCLTech, Dec 2012 - May 2016 · 3 yrs 6 mos, Noida, Uttar Pradesh, India,  Conducted daily health checks on Avamar Servers and Data Domains, ensuring 99% system availability and reducing unplanned outages.  Configured and administered backup solutions for over 1000+ clients, ensuring timely and accurate backups, contributing to 100% data integrity.  Led the installation, upgrade, and migration of clients and servers across multiple environments, minimizing system downtimes and completing projects on schedule.

TSO at Convergys, Mar 2012 - Dec 2012 · 10 mos, Gurugram, Haryana, India

Education

B.Tech, Electronics and Communications Engineering, Dr. A.P.J. Abdul Kalam Technical University