Headline

Accociate Director Cloud Operations, Appian Platform Support at IQVIA

About

Cloud Operations leader with 13+ years of experience building and running large-scale, secure, and cost-efficient cloud platforms across Azure and AWS. My focus is simple: make cloud environments faster to deploy, cheaper to run, harder to break, and easier to scale. I lead Cloud Operations across multiple domains, covering FinOps, Security Operations, InfraOps, Operational Hardening, and AI Ops. On the FinOps side, I introduce structured cost governance and reporting models that bring real visibility into cloud spend and enable consistent optimization across teams. I lead a Security Operations function responsible for identifying and fixing vulnerabilities across cloud environments, with a strong focus on CWPP and CSPM. This includes driving remediation at scale, improving security posture, and ensuring continuous compliance without slowing down delivery. I drive Operational Hardening efforts to ensure workloads are consistently patched, upgraded, and aligned with evolving platform and security standards—reducing risk and avoiding preventable failures. In InfraOps, my team builds and scales standardized Terraform templates that are used to provision cloud infrastructure in a repeatable, controlled, and automated way. I enable AI Ops by supporting teams in adopting Azure OpenAI capabilities, helping move ideas into production-grade solutions. Earlier in my career, I specialized in Appian BPM administration and led production support as an Appian Lead. I was responsible for maintaining platform stability, managing deployments, troubleshooting complex workflows, and ensuring business-critical processes ran without disruption. That hands-on experience in high-pressure environments built a strong foundation in reliability, incident management, and operational discipline. I’ve worked across banking, insurance, and healthcare—environments where downtime, cost overruns, and security gaps are not acceptable. What I bring: • Cloud Operations leadership (Azure, AWS) • FinOps (cost control, budgeting, optimization) • Security Operations (CWPP, CSPM, vulnerability remediation) • Infrastructure as Code (Terraform at scale) • Reliability and operational resilience • AI Ops and emerging platform adoption • Appian BPM administration & production support leadership • Governance, compliance, and platform standardization I enjoy building teams that take ownership, systems that don’t need babysitting, and platforms that scale without surprises.

Location

Bengaluru

AI stack

openai

Work experience

Associate Director (Appian, AWS & Azure cloud) at IQVIA, Jan 2026 - Present · 9 mos, Greater Bengaluru Area, Lead the deployment, support, and evolution of application infrastructure across distributed cloud platforms, working closely with Infrastructure, Operations, and Application teams. Oversee cloud infrastructure for 25+ projects across AWS and Azure, ensuring high availability, scalability, security, and operational excellence. Build and lead a high-performing Cloud Operations team, driving a culture of accountability, innovation, and continuous improvement. Define KPIs, set clear goals, and support team development. Drive cloud strategy and roadmap aligned with business objectives, including cloud adoption, modernization, and migration initiatives. Own the design and operation of scalable, resilient, and cost-efficient cloud services, leveraging automation, Infrastructure as Code (IaC), and SRE principles. Establish governance, security, and compliance standards across multi-cloud environments, ensuring adherence to organizational and regulatory requirements. Manage cloud financials, including budgeting, forecasting, and cost optimization (FinOps), improving resource efficiency. Lead incident management, root cause analysis, and service improvement initiatives. Define and track SLAs, SLOs, and SLIs to ensure reliability. Oversee capacity planning, performance optimization, and demand forecasting to support growth. Develop monitoring, observability, and alerting frameworks, including dashboards and tools to track system health and trends. Collaborate with leadership and stakeholders to align technology initiatives with business priorities. Manage vendor relationships and cloud partnerships (AWS, Azure). Drive DevOps adoption, CI/CD practices, risk management, disaster recovery, and business continuity planning. Continuously evaluate and implement new technologies to enhance performance, security, and cost-effectiveness.

Technical Support Manager (Appian, AWS & Azure) at IQVIA, Nov 2019 - Jan 2026 · 6 yrs 3 mos, Greater Bengaluru Area, Deploy and Support Application infrastructure in distributed cloud platform working together with colleagues across Infrastructure, Operations and Application teams. Managing Infrastructure for around 25+ Projects in AWS, Azure and Cloud. Leading and Managing Cloud Operation team responsible for creating operationally efficient systems. Building and operating cloud-based services at scale. Assessment, capacity planning of cloud platform and ability to develop supporting tools/dashboards required to monitor and measure trends, critical components within environment. Building dimensions on communication and collaboration effectively with core storage, network and application teams. Work on architecture roadmap development and emerging technologies and Document solutions as part of transition from design to implementation and operations. Bring in fresh ideas, new ways of doing things. Ensuring all dimensions of Cloud Transformation are practiced like Security, Cost, scalability, reliability and resiliency.

Appian Support Lead at Technosoft Corp., Oct 2017 - Nov 2019 · 2 yrs 2 mos

Systems Engineer -Appian Administrator at Tata Consultancy Services, Feb 2016 - Sep 2017 · 1 yr 8 mos, Hyderabad Area, India, Appian, JBOSS installation & Web Server configuration. Migration of Appian from lower version to higher version Handling deployments for Appian patches and packages. JAR (Plugin) and WAR deployment. Scripts configuration for data maaintenance and automated monitoring. Service-now & JIRA ticket managements. Communicating / maintaning Infra team for hardware/OS maintenance Work With Appian Technical Support Troubleshooting. Peformance tuning Appian /Jboss Server Supporting DR and HA

Appian Administrator / Software Engineer at Persistent Systems, Dec 2012 - Feb 2016 · 3 yrs 3 mos, Greater Nagpur Area, Appian JBOSS installation & Web Server configuration. Migration of Appian from lower version to higher version Handling deployments for Appian patches and packages. JAR (Plugin) and WAR deployment. Scripts configuration for data maaintenance and automated monitoring. Service-now & JIRA ticket managements. SSO configuration. LDAP configuration with Appian. Communicating / maintaning Infra team for hardware/OS maintenance Work With Appian Technical Support Troubleshooting. Peformance tuning Appian /Jboss Server

Sr Support Executive at goTrip Indai Pvt Ltd, Jun 2010 - Jun 2012 · 2 yrs 1 mo, Greater Nagpur Area, o Provided customer support, involved in problem solving, procedural changes and corrections. o Analyzed and rewrote procedures/training manuals to improve efficiency and customer Service. o Designed flexible training program for new members of team o Coordinated all sales efforts, including order processing for E-commerce domains o Served current and prospective clients in all aspects of marketing sales and customer service for our products and tour packages

Education

BCA, BCA (Computer Science ), GH Raisoni College of Commerce Science and Technology

HSC, PCBM, Thapar Jr College