Headline

Technical Consultant | Enterprise Cloud & Infrastructure Operations | Customer Engagement | Incident & Escalation Management | Middleware & DevOps

About

Technical Consultant with 9+ years of experience driving operational excellence and technical strategy for high-availability enterprise banking platforms. Act as the core bridge between heavy infrastructure engineering and stakeholder management, specializing in: - Serving as a trusted advisor, managing critical incident escalations, and aligning infrastructure capability with business goals. - Deep expertise in managing, tuning, and modernizing enterprise application servers (WebLogic) and cloud/DevOps pipelines. - Leading complex upgrades, cross-functional disaster recovery execution, and proactive capacity planning.

Location

Bengaluru

AI stack

codex

gemini

ChatGPT

Work experience

Staff Consultant at Oracle, Sep 2021 - Present · 5 yrs, Bengaluru, • Serve as the primary technical point of contact for enterprise banking customers, driving alignment between business objectives, middleware infrastructure strategy, and technical execution. • Lead customer-facing discussions, technical reviews, incident communications, and post-incident RCA presentations with senior stakeholders and technical leadership teams. • Coordinate cross-functional teams across application, infrastructure, database, network, and product engineering groups to resolve critical production issues and improve platform reliability and high availability. • Drive infrastructure modernization initiatives, security improvements, disaster recovery programs, and performance tuning/optimization projects across mission-critical WebLogic and middleware environments. • Partner with customer leadership teams to identify operational risks, recommend technical improvements, and support long-term platform scalability and resilience goals. • Govern major incident management processes, ensuring clear stakeholder communication, timely escalation management, and successful resolution of business-critical outages. • Mentor engineering teams and establish operational excellence practices focused on automation, middleware observability, and continuous service improvement.

DevOps Engineer at Envestnet | Yodlee India, Jul 2017 - Sep 2021 · 4 yrs 3 mos, Bengaluru, • Partnered with cross-functional development and product teams during architecture reviews to coordinate configuration management strategies and ensure resilient application deployments. • Built and optimized end-to-end automated CI/CD pipelines utilizing Jenkins and Shell scripting, establishing a consistent environment baseline across staging and production. • Created comprehensive environment verification protocols and testing frameworks to rigorously validate complex, scalable infrastructure stacks ahead of high-stakes product releases. • Managed deep-trace diagnostic workstreams to isolate and resolve complex environment, build, and integration anomalies across a multi-component Linux ecosystem. • Managed deployment strategies for application builds, critical security patches, and software releases within multi-tier JBoss Application Server and RedHat Enterprise Linux (RHEL) environments. • Maintained operational data integrity across production and staging databases, leveraging structured SQL queries to validate backend configurations for high-frequency application handshakes.

Education

Bachelor of Technology (B.Tech.), Computer Software Engineering, Templecity Institute of Technology & Engineering

12th, Science, Karim City College Jamshedpur