---
title: "Rahul kumar Jha - Quality Analyst in South Delhi | Tal"
description: "Meet Rahul kumar Jha, -- based in South Delhi."
image: "https://tal.club/meet/rahul-kumar-jha/share-image"
---

# Rahul kumar Jha on Tal

## Headline

\-\-

## Location

South Delhi

## Work experience

Quality Analyst at Concentrix, Audited advisor interactions to maintain quality, compliance, and targeted performance levels\. \- Conducted calibration sessions with clients and internal stakeholders to identify improvement areas\. \- Provided quality\-focused coaching to advisors to help them achieve targets\.

Support Advisor at Concentrix, Supported US customers with product and service queries to maintain trust and satisfaction\. \- Ensured first\-contact resolution and delivered high\-quality support\.

Team Lead at Concentrix, 2021 \- Present · 5 yrs 6 mos, Managing a team of 25–30 advisors to meet performance and business goals\. \- Monitoring weekly/monthly KPIs including AHT, CSAT, Quality, Attendance, and Productivity\. \- Conducting coaching sessions, feedback discussions, and performance improvement planning\. \- Handling attendance management, RTA coordination, and achieving attrition targets\. \- Leading WBR/MBR calls and presenting team performance to clients and management\. \- Ensuring high compliance standards and maintaining strong process discipline across the team\.

Technical Support Associate at Wipro, Nov 2020 \- 2021 · 3 mos, Assisted US customers with troubleshooting and technical support for HP products\. \- Delivered efficient resolutions while ensuring a positive customer experience\.

## Education

Bachelor of Arts \- BA, Political science, PGDAV College

12th, Palam Village, Raj Nagar, Part 1\-Gbsss

[View the original profile](https://tal.club/meet/rahul-kumar-jha)

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