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RAHUL KUMAR

NOC specialist at HCL tech Senior Network Engineer| CCNA | 5+ Years LAN/WAN, Troubleshooting & Team Leadership | Cisco/Juniper/Alcatel Nokia/Ciena | Fast Problem-Solver | Cross-Functional Team Success

Delhi

6+ years of work experience

HCL TECHNOLOGIES (VERIZON 5G)
Nov 20232 yrs 8 mosPresent

Serve as the primary technical escalation point for critical routing and switching incidents across Juniper MX960, MX480, and SRX Series platforms. Lead high-priority technical bridge calls with internal leads and Tier-3 vendors to resolve major service disruptions. Perform deep-dive protocol analysis (BGP/OSPF/MPLS) to identify and mitigate root causes of complex network outages. Provide basic monitoring and incident response for SD-WAN connectivity to ensure edge-site availability. Manage a shift team of 10–15 technical resources, overseeing queue management and ensuring strict SLA compliance.
HCLTech
Oct 20232 yrs 9 mosPresent

Noida, Uttar Pradesh, India

Working as a NOC specialist at HCL tech. providing end to end support and resolution to the network.
Bharti Airtel
Sep 20222 yrsAug 2024

Manesar, Haryana, India

DKPL NETWORKS PRIVATE LIMITED
- NowPresent

Jan 2023

DKPL NETWORKS PRIVATE LIMITED
Feb 20203 yrsJan 2023

India

I have total 3 years of working experience as a network engineer

RAHUL’s AI Stack

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Education

Diploma of Education, Computer Engineering

Government polytechnic koderma

20153 yrs2018

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Headline

NOC specialist at HCL tech Senior Network Engineer| CCNA | 5+ Years LAN/WAN, Troubleshooting & Team Leadership | Cisco/Juniper/Alcatel Nokia/Ciena | Fast Problem-Solver | Cross-Functional Team Success

About

Highly skilled and results-driven Network Engineer with 5+ years of expertise in LAN/WAN infrastructure deployment and maintenance. Proven track record of swiftly resolving complex network issues and ensuring seamless operations. Adept at fault handling, incident escalation, and coordinating with cross-functional teams to minimize downtime. Possesses comprehensive knowledge of routing/switching protocols (RIP, EIGRP, OSPF, BGP, MPLS, HSRP, STP) and a diverse range of networking devices (Cisco, Alcatel, Ciena, Juniper). A quick learner, team player, and exceptional communicator, ready to contribute to challenging network environments and drive critical projects to success.

Location

Delhi

AI stack

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n8n

notion

ollama

Work experience

Escalation Engineer at HCL TECHNOLOGIES (VERIZON 5G), Nov 2023 - Present · 2 yrs 8 mos, Serve as the primary technical escalation point for critical routing and switching incidents across Juniper MX960, MX480, and SRX Series platforms. Lead high-priority technical bridge calls with internal leads and Tier-3 vendors to resolve major service disruptions. Perform deep-dive protocol analysis (BGP/OSPF/MPLS) to identify and mitigate root causes of complex network outages. Provide basic monitoring and incident response for SD-WAN connectivity to ensure edge-site availability. Manage a shift team of 10–15 technical resources, overseeing queue management and ensuring strict SLA compliance.

Technical Support Specialist at HCLTech, Oct 2023 - Present · 2 yrs 9 mos, Noida, Uttar Pradesh, India, Working as a NOC specialist at HCL tech. providing end to end support and resolution to the network.

Network Operations Center Engineer at Bharti Airtel, Sep 2022 - Aug 2024 · 2 yrs, Manesar, Haryana, India

Network Engineer at DKPL NETWORKS PRIVATE LIMITED, Jan 2023

Network Engineer at DKPL NETWORKS PRIVATE LIMITED, Feb 2020 - Jan 2023 · 3 yrs, India, I have total 3 years of working experience as a network engineer

Education

Diploma of Education, Computer Engineering, Government polytechnic koderma

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RAHUL KUMAR - Escalation Engineer in Delhi | Tal