Headline

Business Consultant at EY driving digital transformation and innovation.

About

As a consultant at EY, Rahul combines his expert knowledge in financial services with his business design acumen to develop groundbreaking and highly effective solutions for clients. With over three years of experience as a product manager at HDFC Bank, which is India's largest private bank, Rahul successfully utilized design thinking principles and cutting-edge technology to drive business growth and enhance customer experiences. Rahul has an impressive track record of accomplishments, including the creation of a DIY loan application platform, the establishment of strategic partnerships within the fintech industry to realize long-term expansion goals for unsecured products, and the implementation of a pay later solution to address the booming BNPL market. Alongside these achievements, Rahul has demonstrated exceptional analytical and problem-solving abilities, as well as an in-depth comprehension of customer needs and behaviors, through development and implementation of SOPs, and careful monitoring of financial performance. Passionate about making a positive impact in the financial services sector, Rahul is driven to help clients achieve their objectives and navigate the obstacles they face. He consistently seeks out opportunities to expand his skill set and explore innovative approaches that deliver real value to clients.

Location

Mumbai

AI stack

gemini

grok

openai

Figma Make

Work experience

Senior Consultant at EY, Oct 2024 - Present · 2 yrs, Mumbai

Consultant at EY, Mar 2023 - Sep 2024 · 1 yr 7 mos, Mumbai, Maharashtra, India, Digital Transformation - Commercial Banking • Led digital transformation initiatives for commercial loan onboarding journeys, improving efficiency and reducing processing time by 50%. Implemented automated data validation and cleansing processes, reducing error rates by 40%. Customer Experience Improvement - Retail Banking • Driving strategic enhancements in customer service vertical by conducting comprehensive analysis of user and agent journeys to pinpoint operational inefficiencies leading to repeated calls, TAT breaches and complaints. • Facilitating workshops to present findings and recommendations, and implementing streamlined solutions to optimize service processes, reduce TAT, and enhance straight-through processing across LOB.

Senior Manager at HDFC Bank, Mar 2022 - Mar 2023 · 1 yr 1 mo, Mumbai, • Developing the entire loan application platform, including research, conceptualization, and BRD, to improve customer convenience and reachability across channels. • Assess OEM requirements by creating user stories/customer journeys and demonstrating a tech-based approach to providing solutions. • Monitoring OEM operations to ensure timely compliance with internal policies and all regulatory guidelines.

Manager at HDFC Bank, Jan 2020 - Mar 2022 · 2 yrs 3 mos, Mumbai, • Using multiple Fintech partnerships to create a long-term expansion strategy for Unsecured products, implement market positioning tactics. • Developing a pay later solution to address market need and product improvement of various retail asset products in collaboration with Policy and Process teams. • Defining and implementing Standard operating procedures for timely servicing of leads as per TAT defined by Audit. • Monitoring financial performance of regions to execute proactive measures to improve the segment mix of Telesales.

Management Trainee at Cushman & Wakefield, Jul 2019 - Jan 2020 · 7 mos, Mumbai, • Developed a marketing and leasing programme that promotes the property's strengths and benefits to tenants. • Ensuring regular marketing activities to maximise exposure for projects marketed by the company. • Data collection for real estate-related activities to increase revenue.

Brand Intern at Parag Milk Foods, May 2018 - Jun 2018 · 2 mos, Mumbai, • Lead generation and sales conversion via sampling and customer retention activities. • Improved operational management by recommending a route map tool. • Creating and executing BTL and OTT campaigns.

Business Intelligence Intern at X Billion Skills Lab, Nov 2017 - Dec 2017 · 2 mos, Mumbai, Conducted research to determine hard skills crucial to remaining professionally relevant in the age of automation & technology.

Education

Master of Business Administration, Business design, Welingkar Institute of Management

Bachelor's degree, Marketing, New Horizon Institute of Management Studies