Rahul Jain
Senior Executive Customer Service at iEnergizer
New Delhi
5+ years of work experience
Apr 20251 yr 2 mosPresent
Noida
Jan 20232 yrs 5 mosMay 2025
Dehradun
• Handle high-volume inbound customer calls for US-based banking customers.
• Resolve queries related to account information, payments, transactions, and service requests.
• Achieve First Call Resolution (FCR) while maintaining empathy and professionalism.
• Meet and exceed SLA, AHT, and Quality Assurance (QA) benchmarks.
• Accurately document customer interactions and resolutions in CRM systems.
• Escalate complex or sensitive cases as per process guidelines.
• Follow data security, compliance, and call quality standards strictly.
Apr 202210 mosJan 2023
On-site
• Managed inbound and outbound customer interactions via calls, emails, and chat.
• Assisted customers with EMI card, loan queries, and payment-related concerns.
• Explained processes, policies, and timelines clearly to customers.
• Resolved complaints efficiently to improve customer satisfaction.
• Maintained accurate customer records in CRM systems.
Sep 20218 mosApr 2022
India
• Provided voice and email support for e-commerce customers.
• Assisted with order placement, delivery tracking, cancellations, and returns.
• Coordinated with internal teams to resolve customer issues within TAT.
• Ensured proper documentation of customer interactions.
• Maintained service quality and professionalism in all interactions.
Education
Master of Business Administration - MBA, International Business
Uttaranchal university
20232 yrs2025
Bachelor of Commerce - BCom, Business/Commerce, Accounts
Hemwati Nandan Bahuguna Garhwal University
20164 yrs2020
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