---
title: "Rahul Jadhav - Specialist, Client Operations in Pune District | Tal"
description: "Meet Rahul Jadhav, Product Manager | AI Products & chatbots | BNY | Workflow Automation | PRD | Roadmaps | Growth & Analytics | Agile | CSPO® Scrum Alliance based in Pune District. AI stack includes antigravity, claude code, and claude. Explore public work links including product-portfolio-rahul.lo..."
image: "https://tal.club/meet/rahul-jadhav-2/share-image"
---

# Rahul Jadhav on Tal

## Headline

Product Manager \| AI Products & chatbots \| BNY \| Workflow Automation \| PRD \| Roadmaps \| Growth & Analytics \| Agile \| CSPO® Scrum Alliance

## About

Product focused professional with over 7 years of experience including BNY Mellon, where I’ve worked closely on improving internal systems and driving automation initiatives across HR operations\. In my current role, I’ve contributed to building self\-service workflows and AI\-assisted solutions that reduced manual requests by up to 70–85% across multiple APAC markets\. This hands\-on exposure sparked my interest in product thinking identifying user pain points, defining requirements, and collaborating with engineering to deliver scalable solutions\. To deepen my skills, I’ve completed hands\-on product training through the Airtribe AI PM Program, where I built end\-to\-end case studies covering PRDs, user flows, product strategy, and go\-to\-market planning\. I enjoy working at the intersection of user experience, data, and problem\-solving, and I’m currently looking to transition into Product Management roles, where I can continue building impactful products\.

## Location

Pune District

## AI stack

antigravity

claude code

claude

gemini

lovable

openai

## Work experience

Specialist, Client Operations at BNY, Aug 2023 \- Present · 3 yrs 2 mos, Pune City, • Improved AI chatbot performance by evaluating responses, identifying failure cases, defined API\-based workflow requirements, and used data analysis to identify pain points which led to reducing manual requests by 70–85% across 7 APAC markets • Assisted in product lifecycle of AI\-chatbot from discovery to launch by defining requirements, prioritizing backlog, and collaborating with engineering on scalable workflow solutions • Analyzed 3,500\+ monthly user interactions to uncover trends, prioritize automation opportunities, and enhance the overall user experience which helped to reduce AI hallucinations\. • Automated CSAT feedback collection using Power Automate, increasing response rates and enabling data\-driven improvements • Defined workflow requirements and resolution logic to support automation roadmap initiatives and shipped AI\-assisted maternity workflow, automating intake and routing while improving efficiency and auditability • Defined product requirements, collaborated with engineering, and drove 0→1 launch of automation workflows, improving turnaround time and user experience • Designed and shipped an AI\-assisted maternity workflow, replacing multi\-step manual intake with automated routing and audit\-ready tracking • Scaled reusable workflow patterns, accelerating delivery and improving operational efficiency • Partnered in AI chatbot product improvement cycles, analyzing response accuracy, identifying failure cases, and driving knowledge optimization

Intermediate representative HR service delivery at BNY, Nov 2022 \- Jul 2023 · 9 mos, Manchester, • Resolved high\-volume employee and manager queries across benefits, lifecycle, and policy for UK and EMEA via NeoCase • Identified recurring self\-service knowledge gaps, documented resolution logic, and created reusable knowledge artifacts that • Reduced repeat queries and later informed end\-to\-end digitization initiatives in APAC\.

Human Resources Administrator at BNY, Jan 2022 \- Oct 2022 · 10 mos, Manchester, • Delivered high\-volume user support while identifying inefficiencies in workflows and opportunities for process automation • Built strong foundations in user empathy, problem identification, and service design, later applied to development

Trainee Analyst \(HR\-recruitment\) at University of South Wales, Jun 2021 \- Sep 2021 · 4 mos, United Kingdom, • To research for the company regarding their problems in recruitment\. • Developing new recruitment modules for them\. • Dealing with the problems like reaching out to the people, job hopping, finding the talent as per company’s requirement\.

## Education

Master of Business Administration \- MBA, Human Resources Management, Global Talent \., University of South Wales

Master of Business Administration \- MBA, Human Resources Management/Personnel Administration, General, Lexicon Management Institute of Leadership and Excellence

## Public links

- product\-portfolio\-rahul\.lovable\.app: https://product\-portfolio\-rahul\.lovable\.app/

[View the original profile](https://tal.club/meet/rahul-jadhav-2)

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