Headline

Product Manager | AI Products & chatbots | BNY | Workflow Automation | PRD | Roadmaps | Growth & Analytics | Agile | CSPO® Scrum Alliance

About

Product focused professional with over 7 years of experience including BNY Mellon, where I’ve worked closely on improving internal systems and driving automation initiatives across HR operations. In my current role, I’ve contributed to building self-service workflows and AI-assisted solutions that reduced manual requests by up to 70–85% across multiple APAC markets. This hands-on exposure sparked my interest in product thinking identifying user pain points, defining requirements, and collaborating with engineering to deliver scalable solutions. To deepen my skills, I’ve completed hands-on product training through the Airtribe AI PM Program, where I built end-to-end case studies covering PRDs, user flows, product strategy, and go-to-market planning. I enjoy working at the intersection of user experience, data, and problem-solving, and I’m currently looking to transition into Product Management roles, where I can continue building impactful products.

Location

Pune District

AI stack

antigravity

claude code

claude

gemini

lovable

openai

Work experience

Specialist, Client Operations at BNY, Aug 2023 - Present · 3 yrs 2 mos, Pune City, • Improved AI chatbot performance by evaluating responses, identifying failure cases, defined API-based workflow requirements, and used data analysis to identify pain points which led to reducing manual requests by 70–85% across 7 APAC markets • Assisted in product lifecycle of AI-chatbot from discovery to launch by defining requirements, prioritizing backlog, and collaborating with engineering on scalable workflow solutions • Analyzed 3,500+ monthly user interactions to uncover trends, prioritize automation opportunities, and enhance the overall user experience which helped to reduce AI hallucinations. • Automated CSAT feedback collection using Power Automate, increasing response rates and enabling data-driven improvements • Defined workflow requirements and resolution logic to support automation roadmap initiatives and shipped AI-assisted maternity workflow, automating intake and routing while improving efficiency and auditability • Defined product requirements, collaborated with engineering, and drove 0→1 launch of automation workflows, improving turnaround time and user experience • Designed and shipped an AI-assisted maternity workflow, replacing multi-step manual intake with automated routing and audit-ready tracking • Scaled reusable workflow patterns, accelerating delivery and improving operational efficiency • Partnered in AI chatbot product improvement cycles, analyzing response accuracy, identifying failure cases, and driving knowledge optimization

Intermediate representative HR service delivery at BNY, Nov 2022 - Jul 2023 · 9 mos, Manchester, • Resolved high-volume employee and manager queries across benefits, lifecycle, and policy for UK and EMEA via NeoCase • Identified recurring self-service knowledge gaps, documented resolution logic, and created reusable knowledge artifacts that • Reduced repeat queries and later informed end-to-end digitization initiatives in APAC.

Human Resources Administrator at BNY, Jan 2022 - Oct 2022 · 10 mos, Manchester, • Delivered high-volume user support while identifying inefficiencies in workflows and opportunities for process automation • Built strong foundations in user empathy, problem identification, and service design, later applied to development

Trainee Analyst (HR-recruitment) at University of South Wales, Jun 2021 - Sep 2021 · 4 mos, United Kingdom, • To research for the company regarding their problems in recruitment. • Developing new recruitment modules for them. • Dealing with the problems like reaching out to the people, job hopping, finding the talent as per company’s requirement.

Education

Master of Business Administration - MBA, Human Resources Management, Global Talent ., University of South Wales

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, Lexicon Management Institute of Leadership and Excellence

Public links

product-portfolio-rahul.lovable.app: https://product-portfolio-rahul.lovable.app/