---
title: "Rahul Garg - VP - CX in Mumbai | Tal"
description: "Meet Rahul Garg, CX | Traya | Games24x7 | BYJU’S | LifCare | Blinkit | RIL | IIMB | IITB based in Mumbai."
image: "https://tal.club/meet/rahul-garg-2/share-image"
---

# Rahul Garg on Tal

## Headline

CX \| Traya \| Games24x7 \| BYJU’S \| LifCare \| Blinkit \| RIL \| IIMB \| IITB

## About

Helping businesses to scale\! Identifying opportunities to create a societal impact\!

## Location

Mumbai

## Work experience

VP \- CX at Traya, Oct 2025 \- Present · 11 mos, Redefining Hair Care Experience\!

Head Of Customer Experience at Games24x7, Feb 2022 \- Oct 2025 · 3 yrs 9 mos, Bengaluru, Karnataka, India, • Spearheaded digital transformation initiatives at Games24x7, implementing AWS solutions and GenAI chatbots\. • Managed a diverse team of over 300 professionals, utilizing data insights to enhance customer engagement\. • Executed strategies based on FGDs, NPS, and surveys to drive business performance improvements\.

Director of Strategy at WhiteHat Jr, Nov 2020 \- Jan 2022 · 1 yr 3 mos, Mumbai, Maharashtra, India, • Strategized and launched a B2B school channel, establishing over 50 partnerships to drive growth\. • Directed a contact center with 1200\+ members, overseeing inbound, outbound, chat, and email communications\. • Achieved exceptional customer satisfaction with a CSAT of 99\.8%\+ and NPS of 73%\+ across all touchpoints\.

Founding Member at LifCare, May 2016 \- Nov 2020 · 4 yrs 7 mos, Delhi, India, • Spearheaded the establishment and growth of B2C and B2B pharmacy operations across Delhi and Rajasthan\. • Managed logistics and backend operations for over 30 dispatch centers and 70 pharmacies, fulfilling 300,000\+ monthly orders\. • Oversaw a team of 1,000\+, achieving \~98% on\-time delivery and \~95% fulfillment rates\.

Regional Head at Blinkit, Jun 2015 \- May 2016 · 1 yr, Jaipur, • Owned P&L for Jaipur City, managing ₹500 million in ARR\. • Led cross\-functional teams in merchant onboarding, marketing, retail, and last\-mile delivery\. • Established a 2,000\+ SKU warehouse for grocery and fresh produce within 10 days, enhancing operational efficiency\.

## Education

Master of Business Administration \- MBA, Indian Institute of Management Bangalore

Bachelor of Technology \(B\.Tech\.\), Chemical Engineering, Indian Institute of Technology, Bombay

[View the original profile](https://tal.club/meet/rahul-garg-2)

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