Rahul Garg
CX | Traya | Games24x7 | BYJU’S | LifCare | Blinkit | RIL | IIMB | IITB
Mumbai
11+ years of work experience
Oct 202511 mosPresent
Redefining Hair Care Experience!
Feb 20223 yrs 9 mosOct 2025
Bengaluru, Karnataka, India
• Spearheaded digital transformation initiatives at Games24x7, implementing AWS solutions and GenAI chatbots.
• Managed a diverse team of over 300 professionals, utilizing data insights to enhance customer engagement.
• Executed strategies based on FGDs, NPS, and surveys to drive business performance improvements.
Nov 20201 yr 3 mosJan 2022
Mumbai, Maharashtra, India
• Strategized and launched a B2B school channel, establishing over 50 partnerships to drive growth.
• Directed a contact center with 1200+ members, overseeing inbound, outbound, chat, and email communications.
• Achieved exceptional customer satisfaction with a CSAT of 99.8%+ and NPS of 73%+ across all touchpoints.
May 20164 yrs 7 mosNov 2020
Delhi, India
• Spearheaded the establishment and growth of B2C and B2B pharmacy operations across Delhi and Rajasthan.
• Managed logistics and backend operations for over 30 dispatch centers and 70 pharmacies, fulfilling 300,000+ monthly orders.
• Oversaw a team of 1,000+, achieving ~98% on-time delivery and ~95% fulfillment rates.
Jun 20151 yrMay 2016
Jaipur
• Owned P&L for Jaipur City, managing ₹500 million in ARR.
• Led cross-functional teams in merchant onboarding, marketing, retail, and last-mile delivery.
• Established a 2,000+ SKU warehouse for grocery and fresh produce within 10 days, enhancing operational efficiency.
Education
Master of Business Administration - MBA
Indian Institute of Management Bangalore
20232 yrs2025
Bachelor of Technology (B.Tech.), Chemical Engineering
Indian Institute of Technology, Bombay
20084 yrs2012
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