Headline

Strategy & Operations Leader | Helping Businesses Scale Through Systems, Process & Operational Excellence | Cross-Functional Leadership

About

Most businesses don't struggle because they lack ideas—they struggle because execution becomes fragmented as they grow. Over the last 15+ years, I've built my career around solving that problem. Whether leading multi-billion-dollar engineering programs or scaling a mobility SaaS startup from zero, I've consistently been the person responsible for bringing structure to complexity—designing processes, building operating systems, aligning cross-functional teams, and creating the governance needed for organizations to execute at scale. At Towner, I built and scaled the operational backbone of a mobility platform supporting 75,000+ users, 14,000+ driver partners, and 400,000+ platform transactions. I designed SOPs, KPI dashboards, execution cadences, operational workflows, AI-enabled automations, and cross-functional governance frameworks that reduced operational overhead by 43% while improving visibility, accountability, and execution. Before that, I spent over a decade delivering complex enterprise programs across infrastructure and energy projects, leading multidisciplinary teams, managing large-scale execution, and coordinating engineering, procurement, finance, contractors, and leadership teams across high-stakes environments. Those experiences taught me that successful organizations don't scale through effort alone—they scale through systems. Today, I'm focused on helping organizations build those systems. My work spans: • Strategy & Operations • Business Transformation • Operational Excellence • Process & Workflow Design • Cross-functional Program Leadership • KPI & Performance Management • AI-enabled Workflow Automation • Business Operating Systems I'm particularly interested in opportunities where the challenge isn't simply managing operations—but transforming how an organization operates by introducing clarity, structure, and scalable execution. If you're building a business that's growing faster than its internal processes, I'd be happy to connect.

Location

Bengaluru

AI stack

aistudio

antigravity

claude code

claude

codex

gemini

openclaw

claudecode

CrewAI

Genspark

Napkin AI

OpenRouter

Otter.ai

Vercel AI SDK

Work experience

Co-Founder & COO at Towner Solutions Pvt Ltd, Jun 2023 - Present · 3 yrs 2 mos, Bengaluru, Karnataka, India, Built and led Strategy & Operations for a mobility SaaS platform helping independent taxi drivers digitize operations through government-compliant digital metering, trip management, and business tools. Owned Strategy & Operations - Led Strategy & Operations across Product, Operations, Customer Success, Finance, Partnerships, Marketing, HR, and Business Development. - Partnered with engineering to translate operational bottlenecks into scalable product capabilities and automation initiatives. - Established organizational planning rhythms through OKRs, weekly operating reviews, KPI dashboards, and executive reporting. Built the Operating System - Designed and implemented company-wide SOPs, governance frameworks, escalation mechanisms, and cross-functional workflows that standardized execution across departments. - Built operational dashboards tracking acquisition, activation, retention, monetization, support, and financial performance to improve decision-making. - Introduced AI-enabled workflow automation to reduce manual effort, improve execution speed, and increase operational visibility. Scaled the Business (Key Outcomes) - Built operational infrastructure supporting 75,000+ registered users, 14,000+ driver partners, and 400,000+ platform transactions. - Reduced operational overhead by 43% through workflow redesign, automation, and process standardization. - Built scalable onboarding, support, and marketplace operations capable of supporting multi-city expansion. - Established structured reporting for investors, leadership reviews, budgeting, and operational planning.

Senior Principal Engineer (Program Lead) at NPCC Engineering Pvt. Limited, Dec 2019 - Nov 2023 · 4 yrs, Mumbai, Maharashtra, India, Led cross-functional execution for multi-billion-dollar energy infrastructure programs involving engineering, procurement, planning, construction, and client stakeholders. Key contributions: - Managed execution across cross-functional teams of up to 75 personnel, aligning engineering, procurement, planning, and operations. - Built structured execution tracking, governance mechanisms, and performance reporting that improved leadership visibility across complex programs. - Optimized resource planning and execution sequencing, achieving 105% productivity against planned benchmarks. - Coordinated senior stakeholders, consultants, vendors, and client teams to proactively resolve execution risks and maintain delivery schedules. - Standardized review mechanisms and operational controls that improved accountability across multiple workstreams.

Project Co-Ordinator at RAY International Group, Oct 2016 - Mar 2019 · 2 yrs 6 mos, Masqaţ, Oman, Led end-to-end execution of large infrastructure programs across tendering, procurement, engineering, contractor management, and delivery. Highlights: - Designed execution workflows connecting procurement, engineering, construction, and leadership teams. - Implemented structured project governance, progress reviews, and operational reporting. - Reduced project timelines and delivered approximately 5% cost savings through improved construction methodology and execution planning. - Managed multidisciplinary stakeholder alignment across consultants, contractors, vendors, and clients.

Design Engineer at Petrofac, Dec 2012 - Oct 2016 · 3 yrs 11 mos, Mumbai, Maharashtra, India, Successfully executed below mentioned projects: 1. Laggan Tormore - $3.8 Bn 2. BP (British Petroleum) Khazzan - $1.8 Bn Coordinated global engineering teams to deliver complex industrial infrastructure projects. - Solved execution-critical structural challenges through data-driven analysis and stakeholder collaboration. - Improved coordination between engineering and execution teams, reducing downstream delivery risks.

Education

Master's degree, Civil Engineering, University of Connecticut

Bachelor of Engineering - BE, Civil Engineering, Veermata Jijabai Technological Institute (VJTI)