Headline

Senior Technology Support Executive at EdgeVerve

Location

Bengaluru

Work experience

Senior Technology Support Executive at Infosys BPM, Nov 2021 - Present · 4 yrs 7 mos, Bengaluru, Karnataka, India

Technology Executive at Infosys BPM, Nov 2021 - Present · 4 yrs 7 mos, Experience in deploying and maintaining the applications end to end using kubernetes and docker services. Proficiency in database management and query optimization (e.g. Postgresql, SQL Developer) Testing and debugging skills to identify and fix issues related to containerization. Monitored customer satisfaction levels through surveys and feedback forms. Recognized and responded to client questions and concerns to improve quality of support procedures. Monitored incoming calls and emails from customers; responded promptly as needed. Consulted with clients to identify project specifications and follow through with team members. Analyzed customer feedback data to identify trends in product performance or usage patterns. Mentored junior team members and managed employee relationships. Troubleshoot complex problems using advanced diagnostic techniques.

Education

Bachelor's Degree, Indo Asian Academy Group of Institutions, Bangalore

bachelor of computer application, software designer, Indo Asian Academy Degree College,No.10, 4th D Main HRBR Layout, 2nd Block, Kalayanagar, Bangalore -43