About
• Experienced SharePoint and OneDrive for Business Software Support Professional with a demonstrated history of working in the information technology and services industry. • Support the CRITSIT Team for the Premier and Priority Customers within SLA of 1 hour and support within 4 hours. • Support the severity tickets ( Critical Issues ) and Business Impact Clients for the smooth operation of their day to day work in regards to the SharePoint and OneDrive. • Supports Premier Partners like Dell, HPE, NVIDIA, AvePoint, SHAREGATE, John Hopkins etc. • Troubleshoot critical issues within SLA. • Testing and debugging of Spfx packages. • PNP PowerShell and CSOM scripting. • Customization of SharePoint sites. MasterPage, Modern Pages, Modern Site Designs with Fluent Ul by Microsoft. • From Scratch configuration of Security and Compliance center. • Expert on Microsoft 365 Administration. • Create Power Automate (flows) for specific business needs. • Ability to read and analyze network traces for troubleshooting, Fiddler. • Expert OneDrive and Microsoft Streams administration. • Understanding of Microsoft Cloud (Azure/Office 365) and Windows Server products or other application server product families, especially Microsoft Azure AD, ADFS. • Content-types, Classic Search, Term Store, UPA, Manages security for sites and sub-sites. • Point in Time Restore. • Configures SharePoint services and settings, Reviews, and monitoring usage reports, • Provide ramp activities, knowledge sharing, technical coaching, and mentoring. • Demonstrated technical competence with Microsoft Active directory & Identity Technologies, EXO, SNC, AZURE ENDPOINT Management, GPO, OneDrive Sync client. • Knowledge related to OAuth, OpenID Connect, WS-Federation, and SAML • Troubleshooting skills in network and DNS. • Troubleshooting skills in AD FS (Active Directory Federation Services) • Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM/MIM, DirSync, AADSync, or AAD Connect. • Good understanding of and ability to trouble Client Authentication related issues. • Works with Microsoft Sr. Support Escalation Engineers, TA ( Technical Advisors ) and Product Engineers ( Group ) Team every day to initiate the backend fixes.
Work experience
Senior Consultant at Brillio, Feb 2026 - Present · 4 mos, Pune, Maharashtra, India, I have been working for the OneDrive and SharePoint Migration Project through the SPMT Tool. It involved the Pre Migration Support and Post Migration support along with the Migration of the OneDrive and SharePoint.
Microsoft 365 Technical Lead at Web Synergies, Sep 2024 - Jan 2026 · 1 yr 5 mos, Pune, I have been working for the client Infosys for the Microsoft SharePoint and OneDrive Technology along with Microsoft Copilot.
Technical Lead at Concentrix, Sep 2022 - Mar 2025 · 2 yrs 7 mos, Pune
Senior Escalation Engineer at Microsoft. at Concentrix, Jun 2022 - Sep 2022 · 4 mos, Pune, Maharashtra, India, Senior Escalation Engineer at Microsoft.
Escalation Engineer at Microsoft at Concentrix, Jul 2021 - Jun 2022 · 1 yr, Pune, Maharashtra, India, Escalation Engineer at Microsoft
Escalation Engineer at Microsoft at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Jul 2021 - Jun 2022 · 1 yr, Pune, Maharashtra, India, Escaltion Engineer at Microsoft
SME at Microsoft at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Nov 2020 - Jun 2021 · 8 mos, Pune, Maharashtra, India, Subject Matter Expert ( SharePoint and OneDrive For Business )
Support Engineer at Microsoft. at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Mar 2020 - Nov 2020 · 9 mos, India
CAP ( SDS) SPECIALIST SENIOR ASSOCIATE at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Aug 2018 - Feb 2019 · 7 mos, Pune, Maharashtra, India
SME at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, May 2018 - Feb 2019 · 10 mos, Pune, Maharashtra, India
