---
title: "Rahul Gupta - Business Analyst - Senior Manager in Mumbai | Tal"
description: "Meet Rahul Gupta, Product & Strategy @ ICICI Lombard | Certified Scrum Master | IIT Madras MBA | GTM · Agile · Data Analytics | Ex-Intern @ SBI | Ex-Intern @ FedEx Smart Center based in Mumbai. AI stack includes github copilot, langchain, and notion."
image: "https://tal.club/meet/rahul-41/share-image"
---

# Rahul Gupta on Tal

## Headline

Product & Strategy @ ICICI Lombard \| Certified Scrum Master \| IIT Madras MBA \| GTM · Agile · Data Analytics \| Ex\-Intern @ SBI \| Ex\-Intern @ FedEx Smart Center

## About

Product & Program Strategy professional \(MBA – IIT Madras, Certified Scrum Master\) with experience driving end\-to\-end product lifecycle management, cross\-functional stakeholder, GTM strategy & revenue\-impacting initiatives in tech\-enabled products\. Proven ability to build scalable solutions & improve conversion\. Strong focus on data\-driven decision making, market research, and product\-market fit\.

## Location

Mumbai

## AI stack

github copilot

langchain

notion

openai

## Work experience

Business Analyst \- Senior Manager at ICICI Lombard, Jun 2025 \- Present · 1 yr 1 mo

Business Analyst \- Senior Manager at ICICI Lombard, Jun 2025 \- Present · 1 yr 1 mo

Data Analyst at IIT Madras \- FedEx SMART, Feb 2025 \- Apr 2025 · 3 mos, Chennai, Tamil Nadu, India, • Collected and processed 1,200\+ employee reviews from online platforms using web scraping and Python\-based automation tools\. • Performed aspect\-based sentiment analysis across key dimensions such as work\-life balance, job security, compensation, and internal communication\. • Built a review genuineness framework comparing sentiment polarity with numerical ratings to filter out suspicious reviews\. • Used NLP techniques \(TextBlob, BERT\) to detect sentiment polarity, Applied topic modeling \(LDA\) and n\-gram analysis to uncover recurring pain points in employee feedback\. • Recommended data\-driven improvements in scheduling flexibility, travel expectations, career progression transparency, and HR policy communication\.

Strategic Research & Consulting Analyst at Martzo, May 2024 \- Aug 2024 · 4 mos, India, • Led primary research across 17 cities with 85\+ supermarket owners and 165\+ consumers to evaluate Martzo’s market expansion\. • Defined Martzo’s Ideal Customer Profile and mapped adoption likelihood based on delivery volume and tech\-readiness\. • Identified key pain points: manpower gaps \(38%\), high operational costs \(28%\), and low digital tool usage\. • Built competitive positioning frameworks and strategic insights for Tier 2 market entry and product onboarding\. • Delivered actionable recommendations on GTM strategy, customer segmentation, and digital adoption levers\.

Business Analyst & Strategy Intern at State Bank of India, May 2024 \- Jul 2024 · 3 mos, Chennai, Tamil Nadu, India, • Conducted 360° diagnostic study of SBI’s digital SB account opening process using surveys, interviews, and secondary data\. • Identified key friction points: Video\-KYC delays, poor UI/UX, and server glitches; proposed redesign to cut onboarding time by \~60%\. • Benchmarked 6 competitor banks and presented findings via SWOT and Balanced Scorecard frameworks\. • Designed a 3\-Horizon Strategy for digital adoption—AI scheduling, workforce shift, and improved customer communication\. • Analyzed 10,000\+ customer reviews using Python\-based thematic analysis to uncover user pain points\. • Engaged 200\+ customers across 18 states and SBI staff to co\-create an optimized customer journey map\. • Proposed employee redistribution strategy to enhance V\-KYC adoption and reduce dependency on branch visits\.

## Education

Master of Business Administration \- MBA, BUSINESS, DoMS, IIT Madras

Bachelor of science, Science, Allahabad state university

[View the original profile](https://tal.club/meet/rahul-41)

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