Rahul Gupta profile photo 1 on Tal

Rahul Gupta

Product & Strategy @ ICICI Lombard | Certified Scrum Master | IIT Madras MBA | GTM · Agile · Data Analytics | Ex-Intern @ SBI | Ex-Intern @ FedEx Smart Center

Mumbai

1+ year of work experience

ICICI Lombard
Jun 20251 yr 1 moPresent

ICICI Lombard
Jun 20251 yr 1 moPresent

IIT Madras - FedEx SMART
Feb 20253 mosApr 2025

Chennai, Tamil Nadu, India

• Collected and processed 1,200+ employee reviews from online platforms using web scraping and Python-based automation tools. • Performed aspect-based sentiment analysis across key dimensions such as work-life balance, job security, compensation, and internal communication. • Built a review genuineness framework comparing sentiment polarity with numerical ratings to filter out suspicious reviews. • Used NLP techniques (TextBlob, BERT) to detect sentiment polarity, Applied topic modeling (LDA) and n-gram analysis to uncover recurring pain points in employee feedback. • Recommended data-driven improvements in scheduling flexibility, travel expectations, career progression transparency, and HR policy communication.
May 20244 mosAug 2024

India

• Led primary research across 17 cities with 85+ supermarket owners and 165+ consumers to evaluate Martzo’s market expansion. • Defined Martzo’s Ideal Customer Profile and mapped adoption likelihood based on delivery volume and tech-readiness. • Identified key pain points: manpower gaps (38%), high operational costs (28%), and low digital tool usage. • Built competitive positioning frameworks and strategic insights for Tier 2 market entry and product onboarding. • Delivered actionable recommendations on GTM strategy, customer segmentation, and digital adoption levers.
State Bank of India
May 20243 mosJul 2024

Chennai, Tamil Nadu, India

• Conducted 360° diagnostic study of SBI’s digital SB account opening process using surveys, interviews, and secondary data. • Identified key friction points: Video-KYC delays, poor UI/UX, and server glitches; proposed redesign to cut onboarding time by ~60%. • Benchmarked 6 competitor banks and presented findings via SWOT and Balanced Scorecard frameworks. • Designed a 3-Horizon Strategy for digital adoption—AI scheduling, workforce shift, and improved customer communication. • Analyzed 10,000+ customer reviews using Python-based thematic analysis to uncover user pain points. • Engaged 200+ customers across 18 states and SBI staff to co-create an optimized customer journey map. • Proposed employee redistribution strategy to enhance V-KYC adoption and reduce dependency on branch visits.

Rahul’s AI Stack

github copilot
github copilot
langchain
langchain
notion
notion
openai
openai

Education

DoMS, IIT Madras

Master of Business Administration - MBA, BUSINESS

DoMS, IIT Madras

20232 yrs2025

Bachelor of science, Science

Allahabad state university

20193 yrs2022

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Headline

Product & Strategy @ ICICI Lombard | Certified Scrum Master | IIT Madras MBA | GTM · Agile · Data Analytics | Ex-Intern @ SBI | Ex-Intern @ FedEx Smart Center

About

Product & Program Strategy professional (MBA – IIT Madras, Certified Scrum Master) with experience driving end-to-end product lifecycle management, cross-functional stakeholder, GTM strategy & revenue-impacting initiatives in tech-enabled products. Proven ability to build scalable solutions & improve conversion. Strong focus on data-driven decision making, market research, and product-market fit.

Location

Mumbai

AI stack

github copilot

langchain

notion

openai

Work experience

Business Analyst - Senior Manager at ICICI Lombard, Jun 2025 - Present · 1 yr 1 mo

Business Analyst - Senior Manager at ICICI Lombard, Jun 2025 - Present · 1 yr 1 mo

Data Analyst at IIT Madras - FedEx SMART, Feb 2025 - Apr 2025 · 3 mos, Chennai, Tamil Nadu, India, • Collected and processed 1,200+ employee reviews from online platforms using web scraping and Python-based automation tools. • Performed aspect-based sentiment analysis across key dimensions such as work-life balance, job security, compensation, and internal communication. • Built a review genuineness framework comparing sentiment polarity with numerical ratings to filter out suspicious reviews. • Used NLP techniques (TextBlob, BERT) to detect sentiment polarity, Applied topic modeling (LDA) and n-gram analysis to uncover recurring pain points in employee feedback. • Recommended data-driven improvements in scheduling flexibility, travel expectations, career progression transparency, and HR policy communication.

Strategic Research & Consulting Analyst at Martzo, May 2024 - Aug 2024 · 4 mos, India, • Led primary research across 17 cities with 85+ supermarket owners and 165+ consumers to evaluate Martzo’s market expansion. • Defined Martzo’s Ideal Customer Profile and mapped adoption likelihood based on delivery volume and tech-readiness. • Identified key pain points: manpower gaps (38%), high operational costs (28%), and low digital tool usage. • Built competitive positioning frameworks and strategic insights for Tier 2 market entry and product onboarding. • Delivered actionable recommendations on GTM strategy, customer segmentation, and digital adoption levers.

Business Analyst & Strategy Intern at State Bank of India, May 2024 - Jul 2024 · 3 mos, Chennai, Tamil Nadu, India, • Conducted 360° diagnostic study of SBI’s digital SB account opening process using surveys, interviews, and secondary data. • Identified key friction points: Video-KYC delays, poor UI/UX, and server glitches; proposed redesign to cut onboarding time by ~60%. • Benchmarked 6 competitor banks and presented findings via SWOT and Balanced Scorecard frameworks. • Designed a 3-Horizon Strategy for digital adoption—AI scheduling, workforce shift, and improved customer communication. • Analyzed 10,000+ customer reviews using Python-based thematic analysis to uncover user pain points. • Engaged 200+ customers across 18 states and SBI staff to co-create an optimized customer journey map. • Proposed employee redistribution strategy to enhance V-KYC adoption and reduce dependency on branch visits.

Education

Master of Business Administration - MBA, BUSINESS, DoMS, IIT Madras

Bachelor of science, Science, Allahabad state university