Headline

Technical Support Specialist | WordPress Troubleshooting | Web Support | Customer Experience

About

Technical support professional with experience troubleshooting customer issues across chat, email, and phone support in high-volume remote environments. Previously worked in Amazon Devices support, helping customers resolve technical issues related to Alexa, Kindle, Fire TV, digital services, account access, connectivity, billing, and device troubleshooting. I also have hands-on experience supporting WordPress websites, including plugin/theme troubleshooting, WooCommerce support, DNS/SSL configuration, site migrations, caching issues, Cloudflare, and shared hosting environments. My strengths include structured troubleshooting, technical documentation, written communication, customer education, issue escalation, and translating technical problems into clear next steps for non-technical users. Interested in remote, async-first technical support and customer success roles where problem-solving, documentation, empathy, and strong customer experience matter.

Location

Bengaluru

AI stack

ChatGPT

Work experience

Independent WordPress Website Administration & Support at Self Employed, 2020 - Present · 6 yrs 7 mos, Remote, Independently managed WordPress deployments, migrations, WooCommerce setup, plugin/theme troubleshooting, DNS/SSL configuration, caching troubleshooting, and website support across shared hosting environments. Shared Hosting. Diagnosed and resolved issues including broken layouts, mixed-content errors, caching conflicts, plugin/theme conflicts, and performance-related website problems while maintaining website stability. Guided non-technical users through technical fixes using clear, step-by-step communication and practical troubleshooting documentation.

Virtual Customer Support Associate at Amazon, 2020 - 2021 · 1 yr, Remote, Delivered high-volume remote technical support (40+ daily interactions) across phone, live chat, and email in a fast-paced queue-driven environment. Supported customers with device troubleshooting (Alexa, Kindle, Fire TV), digital content, billing, and account access scenarios. VCS D2AS Department. Guided customers through structured troubleshooting workflows to diagnose and resolve account-related and technical issues. Documented case details clearly and escalated complex scenarios to ensure effective technical resolution. Maintained clarity, empathy, and resolution focus while communicating with non-technical customers under operational pressure.

Education

B.Com (Honours), Accounting and Finance, University of Calcutta