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Rahul Tiwari

Senior Engineering Lead | Engineering Delivery Leadership | SaaS Platforms | Cloud & DevOps | Distributed Teams

Pune Division

15+ years of work experience

Hilti Technology Solutions India
Dec 20214 yrs 8 mosPresent

Pune District, Maharashtra, India

Role Focus: Oversee engineering delivery, release governance, and automated deployment pipelines for the ON!Track SaaS platform. Cross-Functional Collaboration: Partner with distributed Scrum teams, team leads, and product stakeholders to drive delivery alignment and quality standards across a 35+ engineer organization. Delivery Optimization: Modernized rollout strategies using feature flagging and zero-downtime pipelines, contributing to a 50% improvement in deployment velocity. Quality & Metrics: Championed operational health and fact-based release readiness via DORA metrics, contributing to a ~70% reduction in net bug inflow. Operations: Actively manage incident response war-rooms for critical production issues, driving root-cause analysis (RCA) and long-term preventive fixes.
Ridecell
Sep 20192 yrs 4 mosDec 2021

Pune Division, Maharashtra, India

People & Team Leadership: Led and grew an engineering team of up to 8 members, managing the full people lifecycle, career growth paths, and establishing an internal Continuous Learning Framework. Technical Ownership: Handled technical ownership of the automation architecture for a white-labeled ridesharing platform. Process Efficiency: Spearheaded engineering initiatives that increased release frequency and improved release throughput by 40%. Quality Engineering: Reduced escaped defects by 25% through the implementation of on-demand test data frameworks, peer reviews, and automated quality gates. Strategic Alignment: Partnered closely with Product Management on roadmap planning, backlog prioritization, and defining release-ready criteria.
PayU
Apr 20172 yrs 6 mosSep 2019

Pune, Maharashtra, India

Core Scope: Directed quality engineering for plug-and-play SDKs, checkout systems, subscription billing, and core payment gateway integrations. Scale: Ensured the reliability and stability of high-volume payment flows handling over 1M transactions monthly, supporting 15,000+ merchants. Product Optimization: Collaboration with Product Management led to proactive transaction-detail enhancements within PayU Assist, successfully reducing transaction drop-offs by 4–5%. Test Architecture: Accelerated release readiness by ~33% and reduced production defects in critical payment flows by 10% through the development of reusable test suites.
Citrus Payment Solutions Pvt. Ltd
Apr 20161 yrMar 2017

Pune, Maharashtra, India

NIIT Technologies Limited
Jul 20114 yrs 9 mosMar 2016

Noida

NIIT Technologies Limited
Jan 20116 mosJun 2011

Noida, Uttar Pradesh, India

Education

Maulana Azad National Institute of Technology

Master of Computer Applications (M.C.A.), Computer Science

Maulana Azad National Institute of Technology

20083 yrs2011

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Headline

Senior Engineering Lead | Engineering Delivery Leadership | SaaS Platforms | Cloud & DevOps | Distributed Teams

About

Strategic Engineering Leader with 15 years of experience building high-performing, autonomous SDET and QA organizations. Focused on driving continuous delivery pipelines, automated release governance, and quality infrastructure transformation for multi-tenant SaaS and cloud ecosystems. A metrics-driven leader who bridges technical execution with business strategy—utilizing DORA frameworks to systematically eliminate delivery bottlenecks, accelerate deployment velocity, and lower defect escape rates. Passionate about leveraging cutting-edge architectures and Agentic AI/Large Action Models to build scalable, resilient systems. Core Focus Areas: Engineering Governance: DORA Metrics, Risk Mitigation, Business OKR Alignment, Shift-Left Engineering People Leadership: Cross-functional Team Scaling, Upskilling & Continuous Learning Frameworks, In-house Capability Building Technical Ecosystems: AWS (IoT Core, State Machines, Cloud-Native Frameworks), CI/CD Automation (GitLab, GitHub Actions), Microservices Architecture, MQTT Protocols, Edge Device Virtualization

Location

Pune Division

Work experience

Senior Engineering Lead at Hilti Technology Solutions India, Dec 2021 - Present · 4 yrs 8 mos, Pune District, Maharashtra, India, Role Focus: Oversee engineering delivery, release governance, and automated deployment pipelines for the ON!Track SaaS platform. Cross-Functional Collaboration: Partner with distributed Scrum teams, team leads, and product stakeholders to drive delivery alignment and quality standards across a 35+ engineer organization. Delivery Optimization: Modernized rollout strategies using feature flagging and zero-downtime pipelines, contributing to a 50% improvement in deployment velocity. Quality & Metrics: Championed operational health and fact-based release readiness via DORA metrics, contributing to a ~70% reduction in net bug inflow. Operations: Actively manage incident response war-rooms for critical production issues, driving root-cause analysis (RCA) and long-term preventive fixes.

Technical Lead, SDET at Ridecell, Sep 2019 - Dec 2021 · 2 yrs 4 mos, Pune Division, Maharashtra, India, People & Team Leadership: Led and grew an engineering team of up to 8 members, managing the full people lifecycle, career growth paths, and establishing an internal Continuous Learning Framework. Technical Ownership: Handled technical ownership of the automation architecture for a white-labeled ridesharing platform. Process Efficiency: Spearheaded engineering initiatives that increased release frequency and improved release throughput by 40%. Quality Engineering: Reduced escaped defects by 25% through the implementation of on-demand test data frameworks, peer reviews, and automated quality gates. Strategic Alignment: Partnered closely with Product Management on roadmap planning, backlog prioritization, and defining release-ready criteria.

Principal Software Engineer in Test at PayU, Apr 2017 - Sep 2019 · 2 yrs 6 mos, Pune, Maharashtra, India, Core Scope: Directed quality engineering for plug-and-play SDKs, checkout systems, subscription billing, and core payment gateway integrations. Scale: Ensured the reliability and stability of high-volume payment flows handling over 1M transactions monthly, supporting 15,000+ merchants. Product Optimization: Collaboration with Product Management led to proactive transaction-detail enhancements within PayU Assist, successfully reducing transaction drop-offs by 4–5%. Test Architecture: Accelerated release readiness by ~33% and reduced production defects in critical payment flows by 10% through the development of reusable test suites.

Sr. Quality Analyst at Citrus Payment Solutions Pvt. Ltd, Apr 2016 - Mar 2017 · 1 yr, Pune, Maharashtra, India

Senior Software Engineer at NIIT Technologies Limited, Jul 2011 - Mar 2016 · 4 yrs 9 mos, Noida

Sofware Engineer Trainee at NIIT Technologies Limited, Jan 2011 - Jun 2011 · 6 mos, Noida, Uttar Pradesh, India

Education

Master of Computer Applications (M.C.A.), Computer Science, Maulana Azad National Institute of Technology