Headline

Logistics Support Professional | Resolving Delivery Challenges with Efficiency.

Location

New Delhi

Work experience

SDS Japan (Logistic Support Specialist) at Amazon, May 2024 - Present · 2 yrs 2 mos, New Delhi, Delhi, India, Shipping and Delivery Support Associate | Amazon As a Shipping and Delivery Support Associate at Amazon, my primary focus is ensuring a seamless and hassle-free delivery experience for customers. I work closely with internal teams, delivery partners, and customers to address and resolve issues related to shipments, deliveries, and logistics. Key Responsibilities: • Managing and resolving delivery inquiries and escalations with speed and accuracy. • Supporting delivery partners by providing real-time assistance and updates. • Identifying and addressing process gaps to improve the overall delivery experience. • Maintaining exceptional customer service standards through clear and empathetic communication. This role allows me to contribute to Amazon’s commitment to operational excellence, innovation, and customer obsession.

Business Associate at Cosmos Organisation, Sep 2021 - Jun 2022 · 10 mos, Pune, Maharashtra, India

Education

BBA, Marketing, International school of business & media