Headline

Senior Product Manager | Product Strategy & Delivery | DevOps & Release Excellence | Business Operations | Customer Success Leadership

About

I’m a Senior Product Manager with 14+ years of experience operating across product strategy and delivery, DevOps/release execution, business operations, and customer outcomes in SaaS, fintech, and e-commerce. In my current role at Axiom Services, I’ve driven end-to-end execution across roadmap planning, backlog and technical debt prioritization, release readiness/testing, and stakeholder communication — helping ship 50+ releases over 6 years while improving product reliability and delivery cadence. I’ve also supported measurable business impact, including growing average monthly revenue from 200K to 500K and doubling the user base from 200 to 450 through focused product improvements and customer-driven iteration. I’m hands-on with the operating system behind consistent shipping: strong JIRA workflows, clear triage and escalation, structured QA/test environments, and tight collaboration with delivery and support to keep delivery predictable. I bring an outcomes mindset shaped by customer success and service operations — using feedback loops and metrics to improve experience, adoption, and retention — while staying grounded in what’s buildable and valuable.

Location

Bengaluru

AI stack

claude code

codex

notion

perplexity

windsurf

Figma Make

Work experience

Deputy Executive Product Manager at Axiom, Apr 2020 - Present · 6 yrs 5 mos, United States, Role summary: Lead product and delivery execution across roadmap, releases, DevOps/testing coordination, and customer-driven improvements for desktop and SaaS tools. • Delivered 50+ product releases over 6 years, ensuring tool functionality post-code changes and improving release reliability. • Drove ~2.5x revenue growth (200K → 500K average monthly) through strategic product improvements and prioritization. • Supported launch of 2 new products (one desktop application, one SaaS application), working through rollout, stabilization, and adoption. • Doubled user base (200 → 450) by improving UX and shipping features driven by user feedback and product insights. • Streamlined development operations to reduce delivery timelines and improve team productivity (planning, execution, test readiness). • Owned backlog, technical debt prioritization, and stakeholder communication; prioritized by revenue impact, feedback, complexity, and effort. • Managed CI/CD pipeline testing and code integration/deployment processes; documented test environments and strengthened testing protocols. • Triage’d customer issues via JIRA workflows, coordinated support escalations and custom programming requests, and maintained customer updates.

Freelance Start-Up Consultant at Self Employed, Jul 2019 - Apr 2020 · 10 mos, Bangalore, Role summary: Advisory and hands-on execution for early-stage teams across product strategy, operational setup, and customer/market feedback loops. • Define product direction (ICP, problem framing, MVP scope) and translate into a prioritized roadmap and delivery plan. • Set up operating cadence: goals/OKRs, weekly metrics, and execution rituals that improve predictability and accountability. • Implement lightweight product ops: backlog hygiene, release checklist, QA/release readiness, and stakeholder updates. • Establish customer success fundamentals: onboarding flows, support workflows, and KPI tracking (CSAT/NPS/SLA/FCR where relevant). • Partner with founders/engineering on tradeoffs across speed, quality, and scalability; reduce execution friction and improve delivery throughput.

Customer Success Manager at Joist, Jul 2018 - Jun 2019 · 1 yr, Bangalore, Role summary: Translated contractor needs into product requirements, improved execution quality through sharper bug reporting, and supported partner integrations and KPI ownership. • Analysed and documented contractor business needs and converted them into feature requests for product/engineering teams. • Identified and documented bugs across Web, iOS, and Android daily with high-quality repro steps, screenshots, and videos. • Collaborated with strategic partners (WePay powered by Chase Bank, Lending Club, SoFi, LendingPoint) for integrated solutions. • Contributed to scaling payments revenue by 50% and financing revenue by 125% during platform transition post-acquisition. • Launched a new knowledge base and FAQ, strengthening self-serve support and reducing repeated support load. • Shifted support from phone to chat/email, doubling the number of active users helped daily. • Delivered service outcomes: CSAT > 80%, SLA > 80%, chat AHT < 15 minutes. • Established and monitored KPI goals to drive performance and accountability.

Senior Manager (Strategic Acquisitions and Business Development) at Capital Float (now axio), Sep 2017 - May 2018 · 9 mos, Bangalore, Role summary: Built and grew partner channels, coordinated cross-functional launches, and owned performance/portfolio outcomes for acquired customers. • Increased disbursals by 300% over 8 months through strategic partnership development and channel expansion. • Acquired and managed 15 partners, consolidating a customer base of ~50,000. • Partnered with Product, Banking Ops, Collections, BI, and Engineering teams to launch new channels and partner workflows. • Led Inside Sales and Customer Support teams to improve conversion rates and customer satisfaction. • Owned MIS/reporting for assigned and acquired partners; tracked performance and operational health. • Maintained delinquency rate below 5% for customers acquired through partners. • Built automated processes for recognizing incoming payments, reducing banking operations workload. • Delivered strong experience metrics: FCR > 90% and NPS > 80%.

Business Operations Manager at Babajob.com, Jun 2015 - Jun 2017 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Role summary: Led multi-function operations and quality programs, partnered on feature requirements/testing, and scaled revenue and performance outcomes. • Set up quality processes across Data Entry, Lead Gen, Job Approval, Chat Support, Phone Sales, Retention, and Support. • Served as primary liaison for quality/business ops in design reviews, providing requirements and testing features. • Supported Salesforce CRM integration, designing workflows and ensuring seamless data flow via API calls. • Managed and optimized multiple teams across sales/support/retention, overseeing ~50 FTEs. • Helped scale revenue from 10K to 100K per month within 6 months. • Reduced defects/fatal errors to 5% and refunds to 1% of total revenue through tighter process control. • Improved funnel outcomes (10% conversion on organic leads; 45% on retention leads). • Maintained experience and productivity metrics: NPS ~70, abandon rate < 5%, productivity > 80%.

Education

Bachelor of Technology (B.Tech.), Mechanical Engineering, Vellore Institute of Technology