Headline

Accounting Service Associate III at Conduent

About

Results-driven accounting professional with 4+ years of experience in end-to-end Procure-to-Pay (P2P) operations, payment processing, and financial transaction management. Proficient in SAP FI/S4 HANA, cash application, payment reconciliation, and resolving invoice/payment discrepancies while ensuring SLA compliance. Skilled in automation of financial workflows, stakeholder management, and process optimization to enhance operational efficiency. Demonstrated ability to streamline financial processes, support cross-functional teams, and improve accuracy in high-volume accounting environments.

Location

Greater Bengaluru Area

Work experience

Accounting Service Associate III at Conduent, Nov 2024 - Present · 1 yr 8 mos, India,  Provide Level 1 support for SAP FI payment and accounting issues, resolving vendor inquiries, posting errors, refund requests, and transaction mismatches promptly.  Monitor vendor payment postings, clearing activities, and open items to maintain accurate financial records and ensure smooth payment processes.  Perform payment reconciliations by identifying and resolving discrepancies in SAP systems and payment gateways, ensuring high data accuracy.  Assist users in resolving invoice payment issues, payment blockages, short payments, and posting errors using SAP FI processes and workflows.  Conduct root cause analysis for failed and duplicate payments, developing corrective actions and process improvements to prevent recurring issues.  Partnered with IT teams to implement payment automation scripts, reducing duplicate payment cases by 30%.  Conducted vendor training sessions on invoice submission best practices, improving first-pass yield.  Supported audit readiness by maintaining accurate documentation and compliance with SOX controls.  Achieved a 90–95% ticket resolution rate within SLA by delivering efficient support for incoming and outgoing payment transactions.

Senior Associate at Wipro, Apr 2021 - Apr 2024 · 3 yrs 1 mo, India,  Acted as the primary point of contact for order fulfillment and timely cash application of customer orders, ensuring seamless processing and on-time payments.  Managed and resolved vendor queries and support requests received via ticketing systems (Zendesk) within defined Service Level Agreements (SLAs).  Performed end-to-end cash application processes, including identifying, investigating, and resolving unidentified cash transactions.  Performed end-to-end cash application processes, including identifying, investigating, and resolving unidentified cash transactions.  Performed end-to-end cash application processes, including identifying, investigating, and resolving unidentified cash transactions.  Maintained high accuracy and process efficiency while supporting accounts receivable and customer service operations.

Education

Bachelor of Commerce - BCom, Accounting and Finance, Government First Grade College, Govt. Higher Primary School Annex, Hosur Sarjapur Road, HSR Agara, Bangalore-560 034.