Headline

Customer Success & Account Management Professional | Client Retention | Revenue Growth | SaaS | Google Ads | Adobe

About

I help businesses retain customers, improve customer experience and unlock growth opportunities through consultative problem solving and relationship management. Over the last 4 years, I have worked across SaaS, Digital Advertising, Banking and Financial Services with organizations including Adobe(DIN), Google Ads (via WNS), Genpact and Bank of America. My experience spans customer retention, account optimization, revenue generation, stakeholder management and customer success. At Adobe, I exceeded revenue and retention targets while supporting customers across Creative Cloud and Document Cloud solutions. Previously, as a Google Ads Account Strategist, I managed advertiser portfolios, conducted business consultations and helped businesses optimize their digital advertising investments. Key areas of expertise: • Customer Success • Account Management • Client Retention • Revenue Growth • Consultative Selling • Stakeholder Management • SaaS Solutions • Google Ads Strategy I am currently focused on opportunities in Customer Success, Account Management and Client Growth where I can contribute to both customer outcomes and business performance.

Location

Noida

Work experience

Consultant - Retention & Support at Adobe, Feb 2026 - Apr 2026 · 3 mos, Noida, • Generated $3,835 in revenue, target of $3,000 within a three-week performance cycle, exceeding goal by 27%. • Achieved 45% customer retention, target of 40% through consultative problem-solution recommendations. • Manage 15–20 customer interactions daily across Adobe Creative Cloud and Document Cloud portfolios. • Identify upsell and cross-sell opportunities while maintaining customer satisfaction levels between 80–85%. • Multi team collaboration to resolve customer issues and strengthen long-term customer relationships.

Senior Associate at WNS, Aug 2024 - Jan 2026 · 1 yr 6 mos, Gurugram, • Managed a portfolio of 160–320 advertiser accounts per quarter and guidance on campaign optimization. • Conducted 8–10 business consultations weekly with advertisers managing budgets exceeding $1,800 per day. • Performance driven recommendations on bidding strategies, budget allocation and campaign structure. • Partnered with business owners and decision-makers to align advertising initiatives with business objectives.

Associate at GENPACT, Mar 2023 - Dec 2023 · 10 mos, Gurugram, • Processed life insurance claims with 95% accuracy while consistently meeting service-level agreements. • Analyzed customer and policy information to ensure accurate claim resolution and compliance. • Managed customer-related queries and collaborated with internal stakeholders to deliver timely outcomes. • Utilized Excel and operational systems to maintain records, reporting accuracy and workflow efficiency.

Team member at Bank of America, Dec 2021 - Jan 2023 · 1 yr 2 mos, India, • Maintained transaction processing accuracy between 85–95% in a highly regulated banking environment. • Reviewed financial transactions and supporting documentation to identify discrepancies and ensure compliance. • Collaborated with internal teams to resolve exceptions and improve operational accuracy. • Leveraged Excel and reporting tools to monitor transaction workflows and maintain process efficiency

Founder at YIM VIRTUAL NGO, May 2018 - Apr 2022 · 4 yrs, .

Education

Bachelor of Commerce - BCom, commerce, Shaheed Bhagat Singh College

Passed class 12th, Studied commerce, dav schools network