Headline

| Customer Experience Strategist | Scaling Memorable Moments | Experience Curator

About

As a hospitality operations professional with 8 years across luxury hotels and event management, I've deliberately navigated diverse roles to understand every angle of customer experience—from front-line service to strategic relationship management. What drives me: Converting complex client needs into unforgettable experiences. I've scaled this from 5-star hotels to corporate events (100+ events managed annually), learning that excellence runs on three pillars: data-driven decisions, people-first execution, and obsessive detail orientation. Why I'm exploring new sectors: My hospitality foundation taught me that best-in-class operations follow identical patterns across industries: understand customers deeply, anticipate needs, exceed expectations. Now I'm applying this mindset to management consulting and corporate operations where these principles multiply impact. Small-town native with big dreams. Coffee enthusiast, metrics obsessive, forever seeking the next challenge. 😊

Location

Bengaluru

AI stack

claude

deepmind

gemini

meta

openai

Canva Magic Studio

Work experience

Media Sales Manager at The CEO Magazine Global, Oct 2026 - Present · 1 mo, Bangalore

Relationship Manager at Meragi, Sep 2024 - Oct 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India

Customer Relationship Management Specialist at Betterhalf, Sep 2023 - Sep 2024 · 1 yr 1 mo, Greater Bengaluru Area

Experience Manager at Betterhalf, Sep 2023 - Aug 2024 · 1 yr, Bengaluru, Karnataka, India, My KRA's are inclusion of below pointers: 1.Data analysis 2.Customer satisfaction score 3.Design and improve customer experience 4.Facilitate feedback 5.Provide training and support 6.Communication 7.Customer churn rate 8.Customer journey mapping 9.Evaluate customer touchpoints 10.Extensive experience of stakeholder management 11.Help resolve any issues or complaints 12.Lead customer experience 13.Leading customer support teams 14.Live chat and customer support

Assistant Manager at Royal Orchid Hotels, Mar 2023 - May 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India

Sales And Marketing Specialist at Royal Orchid Hotels, Jun 2022 - Jun 2023 · 1 yr 1 mo, Lonavala

Food And Beverage Assistant at Trident Hotels, Jan 2021 - May 2022 · 1 yr 5 mos, Bandra kurla complex

Education

b.a, English Language and Literature, General, Madurai Kamraj University, Madurai

Diploma in Event management and Business development, Business Administration and Management, General, times and trends academy