---
title: "Radhakrishna dasam - Senior Engineering Manager in Greater Bengaluru Area | Tal"
description: "Meet Radhakrishna dasam, Engineering Leadership | Cloud & DevOps | AI/ML & GenAI | Microservices Architecture | Distributed Systems | Multi-Tenant SaaS | High Availability | Observability | Budget & Capacity Planning based in Greater Bengaluru Area. AI stack includes claude code, claude, and huggin..."
image: "https://tal.club/meet/radhakrishna-d/share-image"
---

# Radhakrishna dasam on Tal

## Headline

Engineering Leadership \| Cloud & DevOps \| AI/ML & GenAI \| Microservices Architecture \| Distributed Systems \| Multi\-Tenant SaaS \| High Availability \| Observability \| Budget & Capacity Planning

## About

Engineering Leader at Calix with over 17 years of development experience, including more than seven years in leadership roles\. Specializes in data science, analytics, and digital transformation, with expertise in SAAS, scalable systems, and full\-stack architecture\. Skilled in managing global teams and delivering high\-quality engineering solutions with a focus on customer impact\.  Scaled enterprise messaging & chatbot platform from 300 to 50k\+ customers, supporting 12K RPS and 1TB/day data processing by architecting a low\-latency, fault\-tolerant microservices ecosystem using Kafka, Pinot, Redis, and socket frameworks\.  Reduced session assignment latency by 98% \(50 sec → <1 sec\) by designing a real\-time queueing and routing framework for chatbot and live\-agent systems\.  Accelerated enterprise onboarding from 10 days to 5 seconds with a fully automated provisioning workflow using a single REST API, drastically improving customer activation and GTM speed\.  Strategic Visionary in Product Excellence, Security and Compliance: Successfully led geographically distributed teams to deliver impactful products, enhance user conversion rates, and ensure regulatory compliance \(GDPR, OWASP, VAPT\)\. Skilled in stakeholder collaboration, vendor management, and driving OKRs to align business and technology goals\.  Established a single source of truth for analytics by building scalable data pipelines \(Kafka → Spark/PySpark → Presto/Pinot\), improving data accuracy, consistency, and availability across Marketing/Engagement Cloud products\.  Engineered AI/ML and GenAI\-driven solutions including ANPR, facial recognition, anomaly detection, ML\-based segmentation, LLM/RAG pipelines, and predictive insights for large\-scale SaaS deployments\.  Designed IoT\-driven smart\-space automation platform, integrating BLE access, ANPR, HVAC, parking automation, and occupancy analytics—achieving 70–80% operational cost reduction\.  Built a global mobile security analytics system processing 600M events/day \(7K RPS\) from 60M\+ devices across Android, BlackBerry, and Windows ecosystems\.  Designed a secure AAA authentication server implementing RADIUS, PAP/CHAP, TLS/MD5, and AES/RC4 cryptography, enabling reliable global roaming and multi\-tenant ISP authentication Skills: Java/J2EE, microservices \(Spring Boot\), Angular, React, React Native, ETL / ELT jobs, data pipelines, Spark, S3, Azkaban, Android, Kafka\(connect and streams\), MongoDB, MySQL, WebSocket, Machine learning \(TensorFlow\), python, NLP, Elasticsearch, Redis, Jenkins for CI/CD, Docker, Kubernetes, BI tools power BI, Tableau

## Location

Greater Bengaluru Area

## AI stack

claude code

claude

hugging face

## Work experience

Senior Engineering Manager at ChargePoint, Feb 2026 \- Present · 8 mos, Architectural Governance & Observability: Enforced platform observability,distributed tracing, and centralized logging standards, integrating automated code quality and security gates directly into the CI/CD build pipeline\. Platform Unification & Integration: Directed the post\-merger technical consolidation of Be Energised and VeriCity, unifying shared platform services across core product streams to improve system quality, security, and reliability\. Designed and deployed an omni\-channel chatbot using Google Cloud Contact Center AI \(CCAI\) and Salesforce, serving portal, mobile, and support team workflows\. Zero\-Trust & Security: Partnered with InfoSec teams to embed Zero\-Trust security principles into platform architectures, including IAM, SSO/MFA implementation, and automated audit logging\. Cross\-Functional Execution: Partner across Hardware, Software, Security, Release, and Product Management to align roadmaps and streamline delivery\.

Enterprise Architecture Consultant at HoSaksham, Dec 2024 \- Jan 2026 · 1 yr 2 mos, Advised early\-stage fintech SaaS platform for subscription management and revenue\-based system on multi\-tenant architecture, payment gateway integration strategies, and cloud governance framework, supporting white\-labeled apps for partner companies\. Multi\-Gateway Routing Engine: Architected a high\-availability payment routing engine across card, UPI, and net\-banking channels with dynamic failover\. Event\-Driven Reconciliation: Built an event\-driven payment reconciliation system using Kafka and microservices, boosting settlement accuracy by 30%\. Zero\-Trust API Security: Standardized Zero\-Trust security across payment APIs using Mutual TLS \(mTLS\), end\-to\-end encryption, and OAuth 2\.0/SSO\. Idempotency & High Availability: Enforced API idempotency and rate limiting to eliminate duplicate charges and maintain 99\.99% system uptime\. Distributed Observability: Standardized OpenTelemetry distributed tracing and logging across microservices, reducing Mean Time to Detection \(MTTD\) by 40%\.

Senior Engineering Manager at Calix, Oct 2023 \- Nov 2024 · 1 yr 2 mos, Reported to VP, Led a 20\-member cross\-functional org \(Staff, Principal, EMs\) delivering the Marketing & Engagement Cloud with ML\-driven analytics, segmentation, and multi\-channel campaign execution\. Built and scaled an offshore engineering team from zero, hiring senior talent and establishing career frameworks, performance management, and succession planning\. Drove multi\-quarter roadmaps through strong manager enablement, owning capacity planning, OKRs, delivery metrics, and operational excellence across teams\. Architected a unified analytics platform and scalable data pipelines, improving data accuracy, reliability, and CSAT across Product, Sales, and Marketing\. Aligned engineering strategy with revenue growth and retention goals, partnering with Product, Security, Platform, and Release leaders to improve delivery predictability and cloud cost efficiency\.

Senior Director of Engineering at Gupshup, Nov 2021 \- Mar 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India, Reported to SVP, Led a 35\+ engineer organization \(engineering managers and principal engineers\), scaling multi\-tenant platforms to enable rapid customer growth with improved reliability and onboarding velocity\. Set and executed multi\-quarter technical roadmaps, owning budgets, capacity planning, delivery commitments, and business KPIs\. Drove platform architecture and scalability strategy for chatbot, live\-agent, WhatsApp commerce, and telephony systems at enterprise scale\. Delivered domain\-specific AI/GenAI capabilities, including LLM fine\-tuning \(RLHF\), to improve automation accuracy and conversational outcomes\. Established end\-to\-end observability, tracing, and analytics across bot, chat, and agent workflows to improve stability and operational insight\. Balanced competing priorities across multiple teams, consistently meeting delivery timelines and customer commitments\.

Senior Engineering Manager at WorkLLama, Aug 2020 \- Nov 2021 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, Directed the development of a talent community platform integrating ATS features such as candidate engagement, hiring workflows, referral programs, skill assessments, and external ATS integrations\. Reported to the Head of Engineering, managed a 20\-member technical team, fostering architectural innovation and ensuring quality deliverables\. Expanded business scope through integrations with ATS systems and external tools like Glider, iView, Tika, Sovren, and Calendly, enhancing product functionality and client onboarding\. Mentored managers and architects to achieve multi\-quarter technical objectives, ensuring adherence to budget, resource capacity, and key performance goals\.

## Education

Master of Computer Applications, Computer Science, Bapatla engineering college

[View the original profile](https://tal.club/meet/radhakrishna-d)

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