Rachna Bisht profile photo 1 on Tal

Rachna Bisht

6+ Yrs in Customer Ops | Ex-Concentrix | Ex-JindalX

New Delhi

6+ years of work experience

Self-Initiated Project
20251 yr 6 mosPresent

Sourced candidates for entry-level and mid-level roles using LinkedIn, Naukri, and referral networks. Screened 30+ resumes per cycle; conducted initial telephonic interviews to assess fitment and availability. Coordinated interview schedules between candidates and hiring panels; maintained follow-up logs. Prepared candidate summary sheets and maintained recruitment trackers in MS Excel. Gained hands-on familiarity with job portal tools including Naukri, LinkedIn Recruiter Lite, and Indeed.
RedWood Solutions
Aug 20258 mosMar 2026

Delhi, India

Building Redwood Solutions to solve the industry’s recruitment challenges. We help organizations connect the right talent to the right people and positions, ensuring efficient and effective hiring. Our mission is to simplify recruitment and create meaningful matches between businesses and professionals.
Career Break
Jun 20223 yrs 2 mosJul 2025

Ahmedabad, Gujarat, India

JindalX
Feb 20193 yrs 4 mosMay 2022

Delhi, India

Lead HR operations for international teams, acting as a Subject Matter Expert (SME) in recruitment and talent management. Drive excellence in process optimization, employee engagement, and cross-functional collaboration. Provide strategic HR insights, conduct training sessions, and spearhead initiatives to enhance workforce efficiency and performance. Focus on improving employee experience, talent development, and organizational effectiveness. Partner with leadership to align HR strategies with business goals and elevate overall organizational success.
Feb 20193 yrs 4 mosMay 2022

Handled 100+ customer interactions daily — honing candidate-handling and stakeholder communication skills directly transferable to recruitment. Trained and onboarded new team members — designed orientation seminars, conducted group and individual training sessions (mirrors new hire onboarding in HR). Worked directly with the Director on escalation management and service quality improvements. Conducted customer satisfaction surveys, analyzed data, and presented MIS reports to top management. Recognized by management for consistently delivering outstanding results.

Education

Central Board of Secondary Education

Senior Secondary Education, Humanities/Humanistic Studies

Central Board of Secondary Education

20071 yr2008
Delhi University

Bachelor's degree, Humanities/Humanistic Studies

Delhi University

20083 yrs2011

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Headline

6+ Yrs in Customer Ops | Ex-Concentrix | Ex-JindalX

About

At Redwood Solutions, we are passionate about solving recruitment challenges in the Renewable Energy and IT sectors. Our focus is on connecting the right talent to the right roles, creating meaningful opportunities for professionals while helping organizations build strong, high-performing teams. We aim to simplify recruitment, foster collaboration, and drive impactful growth for both businesses and talent.

Location

New Delhi

Work experience

Independent Recruiter at Self-Initiated Project, 2025 - Present · 1 yr 6 mos, Sourced candidates for entry-level and mid-level roles using LinkedIn, Naukri, and referral networks. Screened 30+ resumes per cycle; conducted initial telephonic interviews to assess fitment and availability. Coordinated interview schedules between candidates and hiring panels; maintained follow-up logs. Prepared candidate summary sheets and maintained recruitment trackers in MS Excel. Gained hands-on familiarity with job portal tools including Naukri, LinkedIn Recruiter Lite, and Indeed.

Founder & HR Consultant at RedWood Solutions, Aug 2025 - Mar 2026 · 8 mos, Delhi, India, Building Redwood Solutions to solve the industry’s recruitment challenges. We help organizations connect the right talent to the right people and positions, ensuring efficient and effective hiring. Our mission is to simplify recruitment and create meaningful matches between businesses and professionals.

Full-time parenting at Career Break, Jun 2022 - Jul 2025 · 3 yrs 2 mos, Ahmedabad, Gujarat, India

Subject Matter Expert at JindalX, Feb 2019 - May 2022 · 3 yrs 4 mos, Delhi, India, Lead HR operations for international teams, acting as a Subject Matter Expert (SME) in recruitment and talent management. Drive excellence in process optimization, employee engagement, and cross-functional collaboration. Provide strategic HR insights, conduct training sessions, and spearhead initiatives to enhance workforce efficiency and performance. Focus on improving employee experience, talent development, and organizational effectiveness. Partner with leadership to align HR strategies with business goals and elevate overall organizational success.

Customer Associate at Jindal-X Intellicom Ltd., Feb 2019 - May 2022 · 3 yrs 4 mos, Handled 100+ customer interactions daily — honing candidate-handling and stakeholder communication skills directly transferable to recruitment. Trained and onboarded new team members — designed orientation seminars, conducted group and individual training sessions (mirrors new hire onboarding in HR). Worked directly with the Director on escalation management and service quality improvements. Conducted customer satisfaction surveys, analyzed data, and presented MIS reports to top management. Recognized by management for consistently delivering outstanding results.

Education

Senior Secondary Education, Humanities/Humanistic Studies, Central Board of Secondary Education

Bachelor's degree, Humanities/Humanistic Studies, Delhi University