---
title: "Rachita Chawla - Product Manager in Bengaluru | Tal"
description: "Meet Rachita Chawla, AI Product Manager|| AI & Conversational AI || B2B/B2C e-Commerce & SaaS || 0→1 and 1→N Product Building based in Bengaluru. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/rachita-chawla/share-image"
---

# Rachita Chawla on Tal

## Headline

AI Product Manager\|\| AI & Conversational AI \|\| B2B/B2C e\-Commerce & SaaS \|\| 0→1 and 1→N Product Building

## About

Hi \! I build digital products at the intersection of B2B Commerce, SaaS, AI, and customer experience\. Over the past 7\+ years, I’ve led product strategy, discovery, roadmap execution, and platform transformation across enterprise eCommerce and SaaS environments\. Highlights include: • \+18\.8% YoY conversion growth through checkout optimisation • \+12\.9% transaction growth across a B2B commerce platform • \+21% growth in logged\-in transactions through self\-service capabilities • \+15% increase in daily revenue from customer experience improvements • 300% organic traffic growth through product\-led experimentation Currently exploring how AI can transform product discovery, decision\-making, prototyping, and execution\. Always interested in connecting with product leaders, builders, visionaries who are shaping the future of digital products in eCommerce\.

## Location

Bengaluru

## AI stack

claude code

claude

codex

lovable

ChatGPT

Figma Make

## Work experience

Product Manager at Kaay Labs \- Software Development, Sep 2024 \- Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, \- Delivered MVP of a customer self\-service account dashboard \(My Account\) on a B2B eCommerce platform, driving \+13% engagement, \+29% Add\-to\-Cart actions, and \+15% purchases within the first month\. \- Led the launch of a single\-page checkout on a leading B2B website that replaced the multi step flow, significantly reducing friction and accelerating conversion, and eventually increasing B2B revenue by 10% YoY in 3 months\. \- Redesigned Part pages and cart experiences using best UX practices—streamlined content, reduced friction in the customer journey, added strategic CTAs—resulting in higher engagement and improved AOV\. \- Scaled agile delivery by integrating UX early, improving team velocity, and formalizing cross\-functional processes across product, design, QA, and engineering\. \- Set up & tracked GA4 dashboards to track real\-time performance of checkout and product pages\. \- Currently leading the discovery and competitive evaluation of AI chatbot solutions for B2B use cases including product discovery and post\-sales support\.

Product Manager at Leads\.io, Oct 2022 \- Aug 2024 · 1 yr 11 mos, Leicester, England, United Kingdom, \- Owned and led the development of Leads\.io's internal Multisite CMS system \- Defined product vision and roadmap aligned with stakeholder and business needs\. \- Managed the product backlog in Jira \- Developed new features, creating user stories and collaborating with the backend team\. \- Owned story testing and validation\. \- Led and participated in Agile ceremonies \(sprint refinements, reviews, retrospectives\)\. \- Managed stakeholders through demos, reviews, and regular check ins \- Created and updated user documentation \(SOPs, User Manuals\) \- Built business cases for epics/features and presented them to management\. \- Led CMS Migration projects for new website acquisitions \- Constantly invested in learning and development initiatives

Business Analyst at Honeywell Technology Solutions Limited\. \(Htsl\) India, Sep 2020 \- Dec 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, \- Led comprehensive analysis on multiple Honeywell B2B sites utilizing Google Analytics and Adobe Analytics, including user journey analysis and A/B testing, to enhance UX and website performance\. \- Facilitated product discovery sessions to introduce functionalities such as B2B SSO login, reorder functionality, and CSV cart population, resulting in significant improvements in customer satisfaction, bounce rate reduction, and conversion rate growth\.

IT Project Management Specialist at Honeywell Technology Solutions Limited\. \(Htsl\) India, Aug 2019 \- Aug 2020 · 1 yr 1 mo, Bengaluru,, Developed project management dashboards using QlikView & Tableau allowing senior portfolio decision\-makers to process critical information and mitigate risks

Intern Bachelors at Honeywell Technology Solutions Limited\. \(Htsl\) India, Mar 2019 \- Jul 2019 · 5 mos, Bangalore, Generated Project reports, dashboards and recommendations on tools like QlikView and Tableau, to drive Risk, benefit and Resource Capacity Management Services, leading to 90% of projects starting on time\.

Intern at Power Grid Corporation of India Limited, Jun 2018 \- Jul 2018 · 2 mos, Gurgaon, Haryana, India, I worked with the Control Transmission utility department

Intern head of Sales and Marketing at MyCaptain, Jan 2018 \- May 2018 · 5 mos, Remote

## Education

Master's degree, Business Analytics, University of Exeter Business School

Bachelor of Technology \- BTech, Electrical Engineering, Mody university of science and technology

[View the original profile](https://tal.club/meet/rachita-chawla)

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