Rachel Raiborde profile photo 1 on Tal

Rachel Raiborde

Insurance Operations Professional | Commercial Insurance | Policy Administration | Client Servicing | Open to UAE Opportunities

India

8+ years of work experience

WTW
Apr 20251 yr 5 mosPresent

Maharashtra, India

As a Senior Advisor at WTW, I support the end-to-end administration of U.S. commercial insurance policies, working closely with brokers, underwriters, insurance carriers, and clients to ensure accurate and timely policy servicing. My responsibilities include managing policy renewals, reviewing quotations, coordinating policy placement, processing premium billing, handling endorsements, issuing Certificates of Insurance (COIs), and supporting policy documentation while ensuring compliance with carrier and regulatory requirements. I work in a fast-paced global insurance brokerage environment where attention to detail, stakeholder coordination, and timely service delivery are essential to maintaining strong client relationships.
WTW
Apr 20251 yr 5 mosPresent

Dubai

OneInsure (Robinhood Insurance Broker Pvt Ltd)
Mar 20205 yrs 5 mosJul 2025

Mumbai, Maharashtra, India

Spearheaded the Retention process, for Life Insurance collaborating with the Top 10 insurance companies to reinstate policies for clients. Monitoring clients policy and ensure timely renewals and follow up with clients and sales manager, due for renewal. Proactive communication with personalized message via mail to renew policy and value of continued coverage. Preventing clients from renewing , such as financial concerns or misunderstandings about the policy. ANALYZE persistency data to identify trends, understand customer behavior, and evaluate the effectiveness of retention strategies. Additionally worked for a project -NGO- Bookex.com which is a startup, like setting up meetings for the NGO, interacting and knowing the requirements, and accordingly supplying them the old textbooks and notebooks according to their syllabus.
Teleperformance
Jul 20186 mosDec 2018

Thane, Maharashtra, India

Highlighting the good performance of a stock and comparing it with last year's returns is a persuasive approach to encourage potential investors. Worked for ICICI Direct process wherein calling interested clients through the website and helping them to invest in the stock market. Monitored and analyzed market trends, staying updated on the performance of various stocks, and providing clients with real-time information to guide their investment choices. Need to complete the daily target of 6 investments per day.
Lodha
Jan 20171 yrDec 2017

Thane, Maharashtra, India

Provide guidance and assist buyers in marketing and purchasing property for the right price under the best terms. Provide sales and administrative support specializing in residential real estate throughout projects all over Mumbai and Pune. Analysis of the client's portfolio and keeping detailed info on your client's needs according to the configuration needed. Lead generation, developing and maintaining client relationships, and inviting clients to visit to check the show flats were the major roles.

Rachel’s AI Stack

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Education

Bachelor of Commerce, Accounting and Finance

Laxman Devram Sonawane college

20132 yrs2015

Bachelor of Commerce - BCom, Business/Commerce, General

Holy Cross Convent High School - India

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Headline

Insurance Operations Professional | Commercial Insurance | Policy Administration | Client Servicing | Open to UAE Opportunities

About

I am a detail-oriented and customer-focused insurance professional with over 5 years of experience in life and commercial insurance operations. Currently working as a Client Specialist supporting U.S. commercial lines at Willis Towers Watson, I specialize in handling policy renewals, endorsements, invoicing, and system accuracy. I bring a strong commitment to quality, compliance, and client satisfaction, with the ability to manage high workloads under pressure. I am passionate about driving operational excellence and contributing to seamless insurance service delivery in a global environment.

Location

India

AI stack

antigravity

cursor

claudecode

Work experience

Senior Advisor – Commercial Insurance Operations at WTW, Apr 2025 - Present · 1 yr 5 mos, Maharashtra, India, As a Senior Advisor at WTW, I support the end-to-end administration of U.S. commercial insurance policies, working closely with brokers, underwriters, insurance carriers, and clients to ensure accurate and timely policy servicing. My responsibilities include managing policy renewals, reviewing quotations, coordinating policy placement, processing premium billing, handling endorsements, issuing Certificates of Insurance (COIs), and supporting policy documentation while ensuring compliance with carrier and regulatory requirements. I work in a fast-paced global insurance brokerage environment where attention to detail, stakeholder coordination, and timely service delivery are essential to maintaining strong client relationships.

Senior Advisor at WTW, Apr 2025 - Present · 1 yr 5 mos, Dubai

Senior Customer Retention and Loyalty Specialists. at OneInsure (Robinhood Insurance Broker Pvt Ltd), Mar 2020 - Jul 2025 · 5 yrs 5 mos, Mumbai, Maharashtra, India, Spearheaded the Retention process, for Life Insurance collaborating with the Top 10 insurance companies to reinstate policies for clients. Monitoring clients policy and ensure timely renewals and follow up with clients and sales manager, due for renewal. Proactive communication with personalized message via mail to renew policy and value of continued coverage. Preventing clients from renewing , such as financial concerns or misunderstandings about the policy. ANALYZE persistency data to identify trends, understand customer behavior, and evaluate the effectiveness of retention strategies. Additionally worked for a project -NGO- Bookex.com which is a startup, like setting up meetings for the NGO, interacting and knowing the requirements, and accordingly supplying them the old textbooks and notebooks according to their syllabus.

Stock Advisor Executive at Teleperformance, Jul 2018 - Dec 2018 · 6 mos, Thane, Maharashtra, India, Highlighting the good performance of a stock and comparing it with last year's returns is a persuasive approach to encourage potential investors. Worked for ICICI Direct process wherein calling interested clients through the website and helping them to invest in the stock market. Monitored and analyzed market trends, staying updated on the performance of various stocks, and providing clients with real-time information to guide their investment choices. Need to complete the daily target of 6 investments per day.

Real estate Executive at Lodha, Jan 2017 - Dec 2017 · 1 yr, Thane, Maharashtra, India, Provide guidance and assist buyers in marketing and purchasing property for the right price under the best terms. Provide sales and administrative support specializing in residential real estate throughout projects all over Mumbai and Pune. Analysis of the client's portfolio and keeping detailed info on your client's needs according to the configuration needed. Lead generation, developing and maintaining client relationships, and inviting clients to visit to check the show flats were the major roles.

Education

Bachelor of Commerce, Accounting and Finance, Laxman Devram Sonawane college

Bachelor of Commerce - BCom, Business/Commerce, General, Holy Cross Convent High School - India