Headline

Order to Cash, Account Receivable, Collections, Cash apps.L&D training.

About

Expertise in Accounts Receivable, with a focus on optimizing collections, billing, & contract management processes to drive excellence and customer satisfaction. Proven and results-oriented professional in Order to Cash processes with a track record of success; demonstrated expertise in managing end-to-end order processing, invoicing, collections, and dispute resolution. Dedicated and detail-oriented professional with extensive experience in Collections, Contract Management, Billing, Reconciliations, Customer Help Desk operations. Proficient in conducting reconciliations to maintain accurate financial records. Skilled in providing exemplary customer service through the help desk, resolving queries, and ensuring customer satisfaction. Strong analytical and problem-solving skills with a focus on process streamlined and efficiency. Exceptional communication and interpersonal skills, fostering positive relationships with both internal and external stakeholders. Email: racheljoyj22@gmail.com M# 8297016552 Location: Hyderabad

Location

Hyderabad

AI stack

claude code

ChatGPT

Work experience

Associate Manager at HCLTech, May 2025 - Present · 1 yr 7 mos, Hyderabad, Telangana, India

Associate Operations Manager at HCLTech, 2025 - Present · 1 yr 11 mos, Manage project timelines and resources to keep delivery aligned with client expectations. Develop and implement process improvements, and collaborate with cross-functional teams on strategic initiatives. Cover full managerial responsibilities independently in the absence of senior management. Additional assignment as Training Lead Manager for a new process: travelled to Chennai to set it up on site, train the new team and manage two trainers.

Cash Application Specialist at Randstad, Jan 2025 - Apr 2025 · 4 mos, Telangana, India

Senior Analyst at Amazon, Feb 2022 - Dec 2024 · 2 yrs 11 mos, Hyderabad, Telangana, India

Accounts Receivable Specialist at Amazon Development Centre India, Feb 2022 - Dec 2024 · 2 yrs 11 mos, Managed end-to-end receivables for the AR CDO VAR India Advertisement department, with periodic reconciliations for control compliance. Automated invoice generation and distribution, increasing invoicing efficiency by 30%. Worked with cross-functional teams to streamline financial workflows and improve data accuracy.

Accounts Receivable senior Specialist at Dell Technologies, Feb 2021 - Mar 2022 · 1 yr 2 mos, India

Accounts Receivable Specialist at Dell Technologies, Jan 2015 - Mar 2022 · 7 yrs 3 mos

Education

Dewan Bahadur Padma Rao Mudaliar College For Women, Accounting and Finance, Holy Family High School

Bachelor of Commerce, Dewan Bahadur Padma Rao Modiliar Degree College for Women