Rabiya Shaik profile photo 1 on Tal

Rabiya Shaik

BBA Graduate | International voice process | Promotion & Marketing Experience | Open to Process Associate | Project management | Operations Roles

Bengaluru

1+ year of work experience

Sagility
Sep 20256 mosFeb 2026

India

Handled inbound healthcare calls for Aetna PCC, resolving member queries related to claims while ensuring compliance with process guidelines. Consistently met quality and productivity targets by adhering to service level standards and auditing parameters. Demonstrated strong teamwork and coordination with peers and supervisors to efficiently resolve complex cases. Earned multiple workplace appreciations for performance, reliability, and maintaining high professional standards.
Pantaloons
Feb 20252 mosMar 2025

Karnataka, India

Promoted the Pantaloons App in-store by engaging with customers and encouraging app downloads and usage. Assisted customers in exploring personalization and clothing customization services available in the showroom. Conducted tele-calling campaigns to inform customers about ongoing offers, discounts, and new collections. Encouraged customers to visit the store and renew their memberships, helping improve customer engagement and retention. Actively supported in-store marketing initiatives by interacting with customers and promoting brand services.
Leo Club
Jul 20231 yrJun 2024

SSMRV COLLEGE

Some of the initiatives I was involved in: • Cloth bag distribution promoting sustainability and reducing plastic use • Menstrual hygiene awareness session at a government school with healthcare professionals • Food distribution drives for people in need • Visits to orphanages and old-age homes, providing ration and furniture • Education awareness program on National Girl Child Day • Eco-awareness street wall painting initiatives • Participation in district meetings and collaborative service projects • World Environment Day activities including restoring and planting saplings.

Education

SSMRV College

Bachelor of Business Administration - BBA, Project Management and marketing

SSMRV College

20223 yrs2025

Pre University

carmel convent

20202020

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Headline

BBA Graduate | International voice process | Promotion & Marketing Experience | Open to Process Associate | Project management | Operations Roles

About

Motivated BBA graduate with hands-on experience in customer engagement, sales promotion, and international voice processes. Experienced in handling inbound customer interactions, resolving queries, and delivering high-quality service while working with global healthcare clients at Sagility. During my marketing internship at Pantaloons, I worked on customer acquisition, app promotion, membership renewals, and personalized shopping experiences, strengthening my communication, persuasion, and client relationship skills. I am passionate about operations, project coordination, and process improvement, and I am currently seeking opportunities as a Process Associate, Project Coordinator, or Project Management professional where I can contribute to organizational growth while continuously learning.

Location

Bengaluru

Work experience

Process Associate at Sagility, Sep 2025 - Feb 2026 · 6 mos, India, Handled inbound healthcare calls for Aetna PCC, resolving member queries related to claims while ensuring compliance with process guidelines. Consistently met quality and productivity targets by adhering to service level standards and auditing parameters. Demonstrated strong teamwork and coordination with peers and supervisors to efficiently resolve complex cases. Earned multiple workplace appreciations for performance, reliability, and maintaining high professional standards.

Marketing Intern at Pantaloons, Feb 2025 - Mar 2025 · 2 mos, Karnataka, India, Promoted the Pantaloons App in-store by engaging with customers and encouraging app downloads and usage. Assisted customers in exploring personalization and clothing customization services available in the showroom. Conducted tele-calling campaigns to inform customers about ongoing offers, discounts, and new collections. Encouraged customers to visit the store and renew their memberships, helping improve customer engagement and retention. Actively supported in-store marketing initiatives by interacting with customers and promoting brand services.

Club Director at Leo Club, Jul 2023 - Jun 2024 · 1 yr, SSMRV COLLEGE, Some of the initiatives I was involved in: • Cloth bag distribution promoting sustainability and reducing plastic use • Menstrual hygiene awareness session at a government school with healthcare professionals • Food distribution drives for people in need • Visits to orphanages and old-age homes, providing ration and furniture • Education awareness program on National Girl Child Day • Eco-awareness street wall painting initiatives • Participation in district meetings and collaborative service projects • World Environment Day activities including restoring and planting saplings.

Education

Bachelor of Business Administration - BBA, Project Management and marketing, SSMRV College

Pre University, carmel convent