Headline

Partner Operations Manager | Sales Operations & Business Solutions

About

I’m an Operations & Procurement professional with 14+ years of cross-industry experience spanning IT & Telecom, SaaS, E-Commerce, Supply Chain, Logistics, and Consulting. Across my career with HP, Huawei, Azuga, Amazon, British Telecom, and Bootcorp, I’ve contributed to: ⭐ Driving a 30% improvement in partner satisfaction ⭐ Generating USD 2.5M+ recurring revenue ⭐ Managing procurement for multi-country rollout projects ⭐ Leading teams of 20–40 members ⭐ Reducing cycle times & increasing accuracy through workflow redesign I’m passionate about building high-performance operations, solving complex execution problems, and enabling organizations to scale through strong processes, insights, and collaboration. Always open to connecting with leaders in Operations, Supply Chain, Procurement, SaaS, and Enterprise Solutions.

Location

Bengaluru

AI stack

claude

gemini

grok

openai

Adobe Firefly

ChatGPT

Work experience

Partner Operations Manager at HP India Sales Pvt Ltd, Jan 2023 - Present · 3 yrs 10 mos, Kolkata, West Bengal, India, Channel Partner Support & Business Solutions Account Management & Operational Strategy Executive Reporting & Strategic Presentations Documentation & Risk Management Provided dedicated support to distributors, commercial resellers, and retailers for HP products in Bangladesh and Sri Lanka. Conduct regular business reviews with partners to evaluate performance, identify areas for improvement, and implement action plans. Proactively identified and managed risks related to partner accounts and operations to safeguard business continuity and efficiency.

Account Operations Manager at HP India Sales Pvt Ltd, Jan 2023 - Present · 3 yrs 10 mos, Lead partner ecosystem operations across Bangladesh and Sri Lanka, strengthening distributor, reseller, and retail network performance. Drive MBR/QBR governance by delivering data-driven insights and strategic recommendations to improve partner and revenue outcomes. Collaborate with Product, Engineering, and Support teams to resolve integration and workflow challenges, improving operational efficiency. Spearhead partner onboarding and change enablement initiatives, ensuring seamless adoption of new workflows and service platforms. Developed performance dashboards and analytics reports, contributing to a 30% improvement in partner satisfaction. Lead cross-functional coordination to ensure accurate order fulfilment, SLA compliance, and service delivery excellence.

Assistant Manager, Procurement at Huawei Enterprise GSC, Jun 2020 - Dec 2022 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Handling of international purchasing mostly in Europe and APAC regions. Managed several teams with headcount of 20+ resource each. Quantifying performances, attendance and task execution. Provided multiple trainings both internal and cross-departmental, to ensure equal knowledge distribution among resources. Document distribution: Technical documentation, Purchase Order’s/Change Order’s, Weekly Project Status reports. Organize subcontractor training, meetings and negotiation whenever project rollout issue happened, and output MoM timely. As a Rollout manager, oversee procurement fulfillment management and handle issues concerning suppliers and promptly report major issues and emergencies to supplier executives for resolution. Execution and distribution weekly reports for Procurement Management, and other Purchasing support activities as required by Procurement Management and Stakeholders.

Assistant Project Manager at Huawei, Jun 2020 - Dec 2022 · 2 yrs 7 mos, Managed international procurement operations across Europe and APAC, ensuring full documentation compliance and supplier governance. Led multi-desk operational discovery and requirement mapping for NGSD to ServiceNow transformation, developing structured migration documentation across multiple service functions. Partnered with Product Owners, Solution Architects, and Service Operations teams to align migration design, acceptance criteria, and platform integration requirements. Owned Jira-based sprint tracking and workflow coordination, improving cross-team visibility and Agile delivery efficiency. Led and trained a 20+ member operations team, driving process standardization and cross-functional capability building.

Inside Sales - Enterprise Sales Strategist at Azuga, Inc., Feb 2018 - Aug 2019 · 1 yr 7 mos, Bangalore, Researching on potential buyers, discovering the pain points with the fleet operations. Presenting GPS Fleet Management and Asset Tracking Solutions to C-Level Executives from industries such as Worked with companies in industries like FMCG, Logistics & Distribution, Life Sciences and Healthcare, HVAC & US Govt. Departments. Pro Networking & Marketing using LinkedIn, Marketo, ZoomInfo, Crunch-Base, Hoovers. Managing End-to-End sales cycle of the product and services offered to buyers that operate logistically on nationwide or global level. Preparing invites as well as conducting meetings with personnel who do the groundwork, as well as with people who are C-level executives and decision-makers. Assess customers’ current level of service and help customer gain greater value from the Azuga solution. Manage CRM/CTI tools for all assigned customers. Collaborate and work closely with the Field Sales team

Sales Advisor at Azuga, Inc., Feb 2018 - Aug 2019 · 1 yr 7 mos, Closed enterprise SaaS accounts generating USD 2.5M+ in subscription revenue across logistics, FMCG, healthcare, and government sectors. Consulted C-level stakeholders to identify fleet optimization opportunities, positioning GPS tracking and asset management solutions aligned with business transformation goals. Delivered tailored product demonstrations and solution walkthroughs, improving sales conversion rates by 22% and strengthening enterprise client adoption. Developed market intelligence and pipeline growth strategies for large logistics clients, supporting go-to-market expansion and revenue scalability.

TOC Analyst at Amazon, Sep 2016 - Apr 2017 · 8 mos, Greater Hyderabad Area, Supported Amazon's Last Mile Fleet in improving operations and resolving issues to deliver top-notch customer service. Training drivers and vendors on systems that ensured smooth flow the supply chain system. Addressing escalations regarding compensations, work hours and driver eligibility criteria. Ensuring USDOT Compliance was maintained for the fleet at all costs. Partner with contract team to ensure negotiations result in optimal terms which includes SOW/SOP drafting

Project Coordinator at Amazon, Sep 2016 - Apr 2017 · 8 mos, Supported last-mile delivery operations, improving route optimization, delivery accuracy, and overall logistics efficiency. Ensured regulatory and fleet compliance with USDOT standards, maintaining operational risk control and process adherence. Managed operational escalations and delivered system training for drivers and vendor partners, strengthening service delivery capability. Oversaw end-to-end order processing and delivery coordination, ensuring SLA compliance and operational accuracy. Facilitated Continuous Improvement (CI) governance calls, driving process optimization initiatives and cross-team collaboration. Identified operational gaps through CI reviews and implemented improvement initiatives, enhancing delivery workflow efficiency and service reliability.

Education

Bachelor of Business Administration, Business Administration and Management, General, Kalinga University

High School Diploma, West Point Academy