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Purnima Koli

E- Commerce

Delhi

5+ years of work experience

FNP
Jul 20233 yrsPresent

Gurugram, Haryana, India

- Managed and optimized product listings, sales strategies, and customer relations across multiple online marketplaces (Amazon, Flipkart, Myntra, etc.).- Handled inventory management to ensure timely stock availability and minimize stockouts.- Implemented digital marketing strategies, including SEO and advertising campaigns, to increase traffic and conversions.- Analyzed performance data to drive sales growth and improve customer satisfaction.- Ensured marketplace compliance and collaborated with cross-functional teams for smooth operations and timely deliveries.
private
- NowPresent

Jul 2025

Redcliffe Labs
May 20221 yr 3 mosJul 2023

Gurugram, Haryana, India

A dedicated Customer Care Executive with 1 years of experience providing top-notch service and resolving customer issues quickly and effectively.- Skilled in handling customer inquiries, complaints, and offering detailed product or service information to ensure satisfaction. - Focused on building customer loyalty through prompt, efficient problem resolution.- Strong communicator with excellent problem-solving skills, able to maintain composure and professionalism in a fast paced environment.- Committed to delivering exceptional customer service and creating positive experiences for every customer interaction.
Indiabulls Consumer Finance Limited
Nov 20217 mosMay 2022

Gurugram, Haryana, India

- A motivated Sales Representative with 1 year of experience in consistently meeting and exceeding sales targets through effective lead generation, cold calling, and networking.- Skilled in building strong client relationships, understanding customer needs, and offering tailored solutions to drive revenue growth and customer satisfaction.- Experienced in negotiating pricing, closing deals, and ensuring timely contract completion, while also providing post-sale support to ensure long-term client retention.- Collaborated with the marketing team on promotional campaigns and stayed updated on industry trends to maintain a competitive advantage in the market
TP
May 20214 mosAug 2021

Gurugram, Haryana, India

- A skilled Customer Care Executive with [X] years of experience providing exceptional service, resolving customer issues, and ensuring satisfaction across various communication channels (phone, email, chat).- Experienced in handling inquiries, complaints, and offering detailed product/service information, always striving for first-call resolution and maintaining positive customer relationships.- Proficient in processing orders, returns, and exchanges efficiently, while also upselling and cross-selling relevant products to meet sales goals.- Strong in using CRM systems to document interactions, track customer feedback, and collaborate with internal teams to resolve complex issues

Education

Delhi University

Bachelor's degree, Art/Art Studies, General

Delhi University

20183 yrs2021
Central Board of Secondary Education

12th

Central Board of Secondary Education

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Headline

E- Commerce

Location

Delhi

Work experience

Executive Assistant at FNP, Jul 2023 - Present · 3 yrs, Gurugram, Haryana, India, - Managed and optimized product listings, sales strategies, and customer relations across multiple online marketplaces (Amazon, Flipkart, Myntra, etc.).- Handled inventory management to ensure timely stock availability and minimize stockouts.- Implemented digital marketing strategies, including SEO and advertising campaigns, to increase traffic and conversions.- Analyzed performance data to drive sales growth and improve customer satisfaction.- Ensured marketplace compliance and collaborated with cross-functional teams for smooth operations and timely deliveries.

Customer Service Specialist at private, Jul 2025

Customer Service Specialist at Redcliffe Labs, May 2022 - Jul 2023 · 1 yr 3 mos, Gurugram, Haryana, India, A dedicated Customer Care Executive with 1 years of experience providing top-notch service and resolving customer issues quickly and effectively.- Skilled in handling customer inquiries, complaints, and offering detailed product or service information to ensure satisfaction. - Focused on building customer loyalty through prompt, efficient problem resolution.- Strong communicator with excellent problem-solving skills, able to maintain composure and professionalism in a fast paced environment.- Committed to delivering exceptional customer service and creating positive experiences for every customer interaction.

Sales Executive at Indiabulls Consumer Finance Limited, Nov 2021 - May 2022 · 7 mos, Gurugram, Haryana, India, - A motivated Sales Representative with 1 year of experience in consistently meeting and exceeding sales targets through effective lead generation, cold calling, and networking.- Skilled in building strong client relationships, understanding customer needs, and offering tailored solutions to drive revenue growth and customer satisfaction.- Experienced in negotiating pricing, closing deals, and ensuring timely contract completion, while also providing post-sale support to ensure long-term client retention.- Collaborated with the marketing team on promotional campaigns and stayed updated on industry trends to maintain a competitive advantage in the market

Customer Service Specialist at TP, May 2021 - Aug 2021 · 4 mos, Gurugram, Haryana, India, - A skilled Customer Care Executive with [X] years of experience providing exceptional service, resolving customer issues, and ensuring satisfaction across various communication channels (phone, email, chat).- Experienced in handling inquiries, complaints, and offering detailed product/service information, always striving for first-call resolution and maintaining positive customer relationships.- Proficient in processing orders, returns, and exchanges efficiently, while also upselling and cross-selling relevant products to meet sales goals.- Strong in using CRM systems to document interactions, track customer feedback, and collaborate with internal teams to resolve complex issues

Education

Bachelor's degree, Art/Art Studies, General, Delhi University

12th, Central Board of Secondary Education