Purbaditya Nath
Quality Associate at Amazon I Trust & Safety I Risk & Compliance I Content Moderation
Bengaluru
5+ years of work experience
Jun 20223 yrs 11 mosPresent
Bangalore Urban, Karnataka, India
Catalog & Content Auditing: Conduct rigorous quality checks on advertisement creatives and video content to ensure alignment with platform guidelines, directly impacting listing accuracy and brand safety.
Training & Mentorship: Mentored new hires on operational tools and quality policies, conducting shadow sessions to ensure high-performance standards during the onboarding phase.
Process Improvement & Error Reduction: Spearheaded "Andon" quality initiatives to identify critical defects in live content, successfully removing non-compliant listings and reducing potential customer friction points.
SLA & TAT Management: monitored team workflows to ensure 100% adherence to Turnaround Time (TAT) and Service Level Agreements (SLA) for content approvals.
Data Analysis & Reporting: Identified recurring data quality trends and reported insights to policy teams, driving systemic improvements in the moderation logic.
Escalation Management: Managed high-priority global escalations, coordinating with policy and training teams to resolve complex content discrepancies efficiently.
Jul 20214 mosOct 2021
Kolkata metropolitan area, West Bengal, India
Assisted client companies with HR activities such as job description creation and candidate interviews
Jul 20208 mosFeb 2021
Education
Bachelor of Business Administration
JIS University
20163 yrs2019
Master of Business Administration - MBA
JIS University
20192 yrs2021
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