Headline

Customer and Technical Support Leader

About

Unique customer experience leader with in-depth customer-facing, technical and analytical skills and several years experience leading and managing Technical Support, Deployment and Interop-testing teams worldwide. Solid presentation and communication skills for the development, fostering and support of strategic customer relationships. CORE COMPETENCIES • Technical Support Management • Customer Support Management • Customer Care Management • Technical Account Management • Carrier Acceptance • Product Validation testing • Field Support and Deployment Engineering Management • Continuous Process Improvements • Strategic Planning and Analysis • Cross-Functional Leadership and Team Building • Customer Relationship Management • Cost Savings / Operational Improvements • Problem Solving and Decision Making I've worked with customers in the US, North America, Europe, Middle-East, APAC, South Asia, Africa and South Americas.

Location

United States

AI stack

claude code

claude

cursor

github copilot

Work experience

SDE-1 at Accenture, Feb 2025 - Present · 1 y 8 mo, Bengaluru

Education

B.Tech, Engineering, Netaji Subhas Institute of Tech, Delhi, India