---
title: "Puneet Jain - Director of Product Management in Bengaluru | Tal"
description: "Meet Puneet Jain, Product @Zepto | Prev at Razorpay, CRED, 0-1 startups based in Bengaluru. AI stack includes elevenlabs, openai, and claudecode. Explore public work links including github."
image: "https://tal.club/meet/puneet-jain/share-image"
---

# Puneet Jain on Tal

## Headline

Product @Zepto \| Prev at Razorpay, CRED, 0\-1 startups

## About

1\. I am a Product Manager with 10 years of experience building consumer, fintech & SaaS products with a key focus on user needs to create impactful product experience for end users\. 2\. Super flexible at wearing multiple hats throughout the end\-to\-end product lifecycle starting from conceptualization, UX design, development and growth\. 3\. Using a data driven approach to solving real problems, I have been able to influence meaningful KPIs closer towards business goals\. 4\. Self starter and entrepreneurial where I have done 0\-1 product journeys with early stage teams, as well as built products with mature teams which have scaled to 1mn\+ users\. ⚡ Key Strengths: • Product Management \- consumer, fintech, e\-Commerce and SaaS • Gen AI \- LLMs, automation and deploying agentic frameworks at scale on production • Creating OKRs, Product Roadmaps, Backlog in an Agile setup • User Research & Product Design • Experimentation \- A/B Testing, Pricing • Product Led Growth \- Customer Acquisition, Conversion rate optimization, Retention • Crafting MVPs and Go\-To\-Market Strategies • APIs & 3rd Party Integrations • Product Analytics • Working seamlessly with Cross Functional Teams \- Marketing, Sales, Finance, Support, Operations • Building, Leading and Mentoring High Performance Product Teams

## Location

Bengaluru

## AI stack

elevenlabs

openai

claudecode

hermesagent

HeyGen

Wispr Flow

## Work experience

Director of Product Management at Zepto, Oct 2025 \- Present · 11 mos, Leading new verticals and experiments

Group Product Manager, Consumer Experience and Gen AI at Zepto, Oct 2024 \- Oct 2025 · 1 yr 1 mo, Greater Bengaluru Area, 1\. I lead product strategy for the entire post order experience for orders on Zepto \- customer support, returns, refunds, cancellations and delight 2\. Built the customer support product stack in house \| $2\.25mn\+ yearly savings 3\. Took automation % from 25% > 75% for 100k daily support tickets 4\. Launched self serve returns leading to 1% additional incremental orders daily 5\. Managing PnL for refunds, returns & support staff salary costs for IPO readiness 6\. AI Projects shipped \- Order status, Product disputes \[Common image verification layer, Fruits & Vegetables, Expiry, Melted, Spillage\], Missing items, Refund status, Wallet related queries 7\. Lead a team of high agency product managers delivering some kick ass work

Senior Product Manager at Zepto, Feb 2024 \- Oct 2024 · 9 mos

Independent Consultant \- Product Management at Various Startups, Oct 2023 \- Feb 2024 · 5 mos, Working with early stage founders and teams and guiding them with Product Strategy, building an MVP, Experimentation, User research, building high efficiency product teams & UX in the consumer, creator economy and GenAI space\.

Caregiving at Career Break, Sep 2023 \- Nov 2023 · 3 mos, India \[Remote\]

Lead Product Manager at Koji, Sep 2022 \- Aug 2023 · 1 yr, US Remote, 1\. Founding Product Manager \- Built the growth POD with a roadmap to launch growth experiments 2\. Increased new monthly transacting creators by 10% in 6 months leading to the acquisition of Koji by Linktree 3\. Skills \- Growth funnel optimization, Improved Onboarding and Dashboard revamp, User research, A/B Testing, Pricing experiments \-\- Koji launched in March 2021 and has raised $36 million in venture capital\.

Director \- Product & Business at Backstage\.Army, Nov 2021 \- Sep 2022 · 11 mos, Los Angeles, California, United States, 1\. Founding team member \- built the engineering and design team from scratch with the founders \- responsible for MVP launch 2\. Launched and scaled the app to 10,000 DAUs 60,000 MAUs with creators and fans from 50\+ countries 3\. Briefly served as the Chief of Staff and led Creator Partnerships 4\. Skills \- User & Market Research, Experimentation, Launching MVP \- Web, iOS & Android, Building platform features, Scaling growth and building tools for creator monetization, Sales, Partnerships, Investor relations

Head of Product at Backstage\.Army, Jan 2021 \- Nov 2021 · 11 mos, Greater Bengaluru Area, founding team member

## Education

MBA\-Tech \[Technology Management\], Marketing, SVKM's Narsee Monjee Institute of Management Studies \(NMIMS\)

## Public links

- github: https://github\.com/trippinwithpuneet

[View the original profile](https://tal.club/meet/puneet-jain)

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