Punal Patel profile photo 1 on Tal

Punal Patel

Senior Devops/SRE AI/MLops at Appreliability specializing in DevOps and MLOps

San Jose

13+ years of work experience

Jan 20206 yrs 5 mosPresent

Remote

Hashicorp Terraform Certified Streamlining DevOps :- Contributed to process improvements in DevOps, leading to faster time-to-market and reduced security vulnerabilities for SaaS products. MLOps Roadmap :- Designed a strategic roadmap for adopting MLOps practices within the team, ensuring seamless integration of machine learning operations into our workflow. MLOps Tool Evaluation :- Collaborated with Data Science experts to rigorously evaluate and validate MLOps tools, ensuring their reliability and effectiveness in supporting AI/ML initiatives. Self-Service SaaS AI/ML Platform :- Developed a self-service SaaS platform for empowering customers to implement custom AI/ML solutions tailored to their specific needs, driving innovation and value realization through the adoption of artificial intelligence and machine learning technologies. CICD pipeline, gitops pipeline, IAC pipeline Installing Ops manager deploying BOSH and ops manager Installed Calico CNI to resolved IP addresses exhaustion issue and improved Service Request latency by replacing kube-proxy with Calico eBPF data plane Implemented and tested Calico CNI VxLan and IPinIP mode Implemented Azure Gateway with Ingress controller with letsencrypt certificate using cert-manager Created private AKS cluster following microsoft best practices for multi-cloud Created AWS to Azure Site to Site VPN for private AKS cluster management through AWS VPN client Architected and Implemented Terraform platform Infrastructure as code for enterprise multi-cloud(AWS, GCP & Azure) platform Implemented, developed and refactored Kubernetes deployment configurations for microservices Created Helm chart for Kubernetes microservices deployment
Pivotal, Inc.
Jan 20173 yrs 1 moJan 2020

San Francisco Bay Area

Supported and resolved 500+ customer production issues and managed customer escalation providing root cause analysis to production as well as non production issues in PCF foundations Managed cross-functional communication between different teams Platform architects, product managers, developers, customer cloud architects/devops engineer/developers to resolve customer’s devops cases Worked with AWS, GCP, Azure with 100+ vms and cloud foundry 12-factor microservices architecture Mapped customer journey and improved KPI metrics Installed, scaled, deployed apps on PCF Created CI/CD pipelines using concourse, terraform and upgrading PCF major/minor versions to resolve customer issues Troubleshooting buildpacks and customer outages to bring satisfactory resolution Release Engineered and deployment of latest software version of PCF using Bosh Provided business continuity using blue-green deployments and technical leadership managing disaster recovery during production issues improving application delivery & testing lead time Provided customer support, escalation, retention, growth for Pivotal Cloud Foundry (PCF) and Pivotal Container Service (PKS) with Vmware
Brocade
Jun 20142 yrs 8 mosJan 2017

San Francisco Bay Area

Provided technical support to internal stakeholders, support account managers and sales departments, sustaining, engineering and other team members throughout the product deployment, product development and implementation process. Reproduced customer scenario in internal lab, created defect and verified software fix and deploy code in customer environment Created a Proof of Concept owncloud dockerized application: apache server, mariadb Improved process to provide efficient and effective customer experience by working in cross-functional team through collaboration and effective communication Worked with customers, sustaining engineers to bring resolution to customer escalated issues Coordinated and delegated work assignments to resolve procedural and critical technical issues Collaborated and created a Method Of Procedures repository with Remote Technical Support team to share Method of Procedures Improved customer satisfaction and experience (achieving CSAT 4.5+ rating) by concentrating on backlog case reviews and handing off cases to ITAC, ETAC with the most appropriate expertise Reduced cost by pursuing customer to implement plan of action over GTM session and bring satisfactory problem resolution before dispatching RTSE onsite Proactively provided Technical Support Bulletin to Support Account Managers, Customers to avoid future outages due to major software defects applicable to customer's Network Infrastructure Provided Root Cause Analysis in collaboration with Engineering to Premier Customers and Essential Customer's HOT cases who encountered major network services outages, Network down events Developed data collector python scripts to Premier customer to reproduce software defect in non-production and production network Helped team members to bring faster resolution to high priority case through effective productive communication with Sustaining, stakeholders and involving subject matter expert from Engineering team
OpenDaylight Project
Jun 20133 yrs 1 moJun 2016

Passionate about opensource project for SDN, NFV, VNF. Part of Integration Team in Opendaylight Active participation in linux opendaylight hackfests Good Understanding of OpenStack Neutron, OVSDB, Yang Tools, OpenFlow and Opflex.
Flextronics
Mar 20131 yrFeb 2014

Education

University of California, Berkeley, Haas School of Business

The Bay Area National Science Foundation Innovation Corps (I-Corps) - UC Berkeley, Entrepreneurship and Startups

University of California, Berkeley, Haas School of Business

20142014
Gujarat University

BE, Electronics and communications

Gujarat University

Join Punal and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Punal Patel on Tal

Headline

Senior Devops/SRE AI/MLops at Appreliability specializing in DevOps and MLOps

About

At Appreliability, the focus has been on enhancing DevOps processes and integrating machine learning operations, which has significantly accelerated product deployment and fortified security. The creation of a self-service SaaS platform for AI/ML has empowered our clients to deploy solutions that are customized for their unique challenges. 2. The previous role at Pivotal, Inc. involved troubleshooting complex production issues, fostering cross-functional collaboration, and refining operational metrics to drive customer satisfaction. These experiences have honed skills in cloud technologies and microservices, which are now pivotal in delivering cutting-edge infrastructure as code solutions.

Location

San Jose

Work experience

Senior Devops/SRE AI/MLops at Appreliability, Jan 2020 - Present · 6 yrs 5 mos, Remote, Hashicorp Terraform Certified Streamlining DevOps :- Contributed to process improvements in DevOps, leading to faster time-to-market and reduced security vulnerabilities for SaaS products. MLOps Roadmap :- Designed a strategic roadmap for adopting MLOps practices within the team, ensuring seamless integration of machine learning operations into our workflow. MLOps Tool Evaluation :- Collaborated with Data Science experts to rigorously evaluate and validate MLOps tools, ensuring their reliability and effectiveness in supporting AI/ML initiatives. Self-Service SaaS AI/ML Platform :- Developed a self-service SaaS platform for empowering customers to implement custom AI/ML solutions tailored to their specific needs, driving innovation and value realization through the adoption of artificial intelligence and machine learning technologies. CICD pipeline, gitops pipeline, IAC pipeline Installing Ops manager deploying BOSH and ops manager Installed Calico CNI to resolved IP addresses exhaustion issue and improved Service Request latency by replacing kube-proxy with Calico eBPF data plane Implemented and tested Calico CNI VxLan and IPinIP mode Implemented Azure Gateway with Ingress controller with letsencrypt certificate using cert-manager Created private AKS cluster following microsoft best practices for multi-cloud Created AWS to Azure Site to Site VPN for private AKS cluster management through AWS VPN client Architected and Implemented Terraform platform Infrastructure as code for enterprise multi-cloud(AWS, GCP & Azure) platform Implemented, developed and refactored Kubernetes deployment configurations for microservices Created Helm chart for Kubernetes microservices deployment

Devops Support Engineer at Pivotal, Inc., Jan 2017 - Jan 2020 · 3 yrs 1 mo, San Francisco Bay Area, Supported and resolved 500+ customer production issues and managed customer escalation providing root cause analysis to production as well as non production issues in PCF foundations Managed cross-functional communication between different teams Platform architects, product managers, developers, customer cloud architects/devops engineer/developers to resolve customer’s devops cases Worked with AWS, GCP, Azure with 100+ vms and cloud foundry 12-factor microservices architecture Mapped customer journey and improved KPI metrics Installed, scaled, deployed apps on PCF Created CI/CD pipelines using concourse, terraform and upgrading PCF major/minor versions to resolve customer issues Troubleshooting buildpacks and customer outages to bring satisfactory resolution Release Engineered and deployment of latest software version of PCF using Bosh Provided business continuity using blue-green deployments and technical leadership managing disaster recovery during production issues improving application delivery & testing lead time Provided customer support, escalation, retention, growth for Pivotal Cloud Foundry (PCF) and Pivotal Container Service (PKS) with Vmware

Escalation Engineer at Brocade, Jun 2014 - Jan 2017 · 2 yrs 8 mos, San Francisco Bay Area, Provided technical support to internal stakeholders, support account managers and sales departments, sustaining, engineering and other team members throughout the product deployment, product development and implementation process. Reproduced customer scenario in internal lab, created defect and verified software fix and deploy code in customer environment Created a Proof of Concept owncloud dockerized application: apache server, mariadb Improved process to provide efficient and effective customer experience by working in cross-functional team through collaboration and effective communication Worked with customers, sustaining engineers to bring resolution to customer escalated issues Coordinated and delegated work assignments to resolve procedural and critical technical issues Collaborated and created a Method Of Procedures repository with Remote Technical Support team to share Method of Procedures Improved customer satisfaction and experience (achieving CSAT 4.5+ rating) by concentrating on backlog case reviews and handing off cases to ITAC, ETAC with the most appropriate expertise Reduced cost by pursuing customer to implement plan of action over GTM session and bring satisfactory problem resolution before dispatching RTSE onsite Proactively provided Technical Support Bulletin to Support Account Managers, Customers to avoid future outages due to major software defects applicable to customer's Network Infrastructure Provided Root Cause Analysis in collaboration with Engineering to Premier Customers and Essential Customer's HOT cases who encountered major network services outages, Network down events Developed data collector python scripts to Premier customer to reproduce software defect in non-production and production network Helped team members to bring faster resolution to high priority case through effective productive communication with Sustaining, stakeholders and involving subject matter expert from Engineering team

Open Source Developer at OpenDaylight Project, Jun 2013 - Jun 2016 · 3 yrs 1 mo, Passionate about opensource project for SDN, NFV, VNF. Part of Integration Team in Opendaylight Active participation in linux opendaylight hackfests Good Understanding of OpenStack Neutron, OVSDB, Yang Tools, OpenFlow and Opflex.

SDN Developer at Flextronics, Mar 2013 - Feb 2014 · 1 yr

Education

The Bay Area National Science Foundation Innovation Corps (I-Corps) - UC Berkeley, Entrepreneurship and Startups, University of California, Berkeley, Haas School of Business

BE, Electronics and communications, Gujarat University