Headline

Salesforce Developer (Accenture) | 3x Certified | Apex & OmniStudio Specialist | Optimizing CRM & Cloud Solutions

About

I am a Salesforce Developer with 3+ years of experience in building and optimizing enterprise-grade software systems. Currently, I work at Accenture, where I engineer Salesforce solutions for a major US-based fiber internet provider. My focus is on leveraging OmniStudio, Apex, and LWC to enhance Order Management systems, recently achieving a 20% improvement in operational efficiency for our client. My journey started in the high-stakes world of L3 Production Support. Supporting critical retail applications gave me a unique perspective on software stability. I learned how to troubleshoot live environments and optimize database performance—including a project where I redesigned SQL queries to slash execution time by 30% across 2,400+ store databases. This background makes me a better developer today. I don't just write code that works; I write code that is scalable, maintainable, and resilient. Core Competencies: Salesforce: Apex, OmniStudio (Integration Procedures, Data Raptors), LWC, SOQL. Development: Java, SQL, Unix/Shell Scripting. Certifications: Salesforce Certified AI Specialist, AI Associate, & Administrator. I am always open to discussing new technologies and complex problem-solving. Let’s connect!

Location

Gurugram

Work experience

Salesforce Developer at Accenture in India, May 2024 - Present · 2 yrs 1 mo, Gurugram, Haryana, India, Client: Google Fiber • Performance Optimization: Engineered and optimized end-to-end Salesforce applications using OmniStudio and Apex, driving a 20% improvement in operational efficiency for critical client projects. • Feature Implementation: Architected and deployed dynamic Feature Flag functionality across multiple modules (Provisioning Service and Hilbert), enabling real-time endpoint redirection based on market-specific configurations. • Order Management: Spearheaded enhancement initiatives for Salesforce Order Management, resolving legacy issues and ensuring 100% compliance with client specifications.

Application Support Analyst at Accenture in India, Dec 2022 - May 2024 · 1 yr 6 mos, Bengaluru, Karnataka, India, Client: Shoppers Drug Mart / Loblaws Pharmacy • Database Tuning: Redesigned complex SQL queries across 2,455 individual store databases, achieving a 30% reduction in query execution time and accelerating data retrieval speeds. • Incident Management: Authored and led 60+ Root Cause Analyses (RCAs) for critical business escalations, significantly minimizing downtime for pharmacy billing and prescription verification systems. • Process Automation: Developed and deployed automation for routine system maintenance tasks using Unix Shell Scripting, reducing manual intervention and improving operational throughput.

Associate Software Engineer Trainee at Accenture in India, Jul 2022 - Nov 2022 · 5 mos, Bengaluru, Karnataka, India, Completed intensive training in modern software engineering, gaining hands-on proficiency in the Salesforce, Java, TypeScript, and Azure before graduating to client-facing roles.

Engineering Intern at Amul (GCMMF), Jan 2022 - May 2022 · 5 mos, Guwahati, Assam, India

Chairperson at IEEE Professional Communication Society, VIT Vellore, Apr 2020 - May 2021 · 1 yr 2 mos

Summer Intern at Varroc, Feb 2021 - Mar 2021 · 2 mos, Rudrapur, Uttarakhand, India

Education

Bachelor of Technology - BTech, Industrial Engineering, Vellore Institute of Technology