---
title: "Pulak Jain - Product Lead - AI product team in Bengaluru | Tal"
description: "Meet Pulak Jain, Product Led Growth for AI and Fintech | 0-​>1 at Xbert AI, Nextiva | Ex- Tata Neu, Paytm, Amex | IIM based in Bengaluru. AI stack includes antigravity, claude, and codex. Explore public work links including github and medium."
image: "https://tal.club/meet/pulak-jain/share-image"
---

# Pulak Jain on Tal

## Headline

Product Led Growth for AI and Fintech \| 0\-​>1 at Xbert AI, Nextiva \| Ex\- Tata Neu, Paytm, Amex \| IIM

## About

Product Growth Leader with 12\+ years of B2B/B2C experience in product management, fintech, and payments\. Skilled in 0→1 product development, product\-led growth, and strategic innovation to drive customer impact and revenue growth\. Visit my potfolio : https://pulak\-portfolio\-woad\.vercel\.app/ Profile Summary \- Product & Growth Leader with extensive experience building and scaling 0→1 products across AI, fintech, and payments in both B2B and B2C contexts, driving innovation from concept to market success\. \- Proven record of launching cutting\-edge AI solutions and voice platforms, delivering measurable improvements in customer engagement, retention, and revenue growth\. \- Deep expertise in product strategy, go\-to\-market planning, and end\-to\-end lifecycle management, optimizing customer journeys and achieving quantifiable business outcomes\. \- Skilled in data\-driven decision\-making, leveraging analytics, insights, and predictive models to enhance product performance, adoption, and market penetration\. \- Adept at leading cross\-functional teams, aligning business objectives with customer\-centric innovation, and delivering impactful solutions under tight timelines and complex environments\. Contact me to discuss product, growth, data, AI , food & travel\. :\)

## Location

Bengaluru

## AI stack

antigravity

claude

codex

cursor

elevenlabs

lovable

## Work experience

Product Lead \- AI product team at Nextiva, Mar 2025 \- Present · 1 yr 6 mos, Bengaluru, Karnataka, India, \- Leading development and management of XbertAI, a self\-serve AI platform for SMBs, driving product\-led growth \(PLG\) strategies and enhanced customer journeys\. \- Orchestrating AI Employee launch, ensuring seamless self\-service e\-commerce onboarding \(<2 mins\) and AI setup \(<1 min\)\. \- Collaborating with cross\-functional teams \(Billing, Salesforce, Engineering, Design\) to define pricing structures, SKUs, and align product offerings with market demand\. \- Implementing AI guardrails and testing protocols, ensuring regulatory compliance and product reliability\. \- Employing rapid prototyping and AI tools to accelerate product delivery and improve documentation efficiency\. \- Leading initiatives to optimize acquisition funnels, improve engagement, boost product visibility for mid\-market customers\. \- Designing and executing a campaign builder to generate leads and support targeted marketing efforts\.

Associate Director \- Product Marketing at Tata Digital, May 2022 \- May 2025 · 3 yrs 1 mo, Bengaluru, Karnataka, India, I led the launch and growth of Payments vertical, covering UPI, Gift Cards, and Bill Payments in FY23\. My re\-sponsibilities were to create growth roadmap, collaborate with stakeholders, track KPIs and funnel ratios\. Acquired new users, drove retention & monetization\. Conducted growth experiments and A/B tests to create offer playbook\. Presented to CEOs and orchestered smooth execution with cross collaboration across teams\. Additionally, launched Insurance \(4 sachet products\) and Digital Gold in FY22\. Developed GTM plan, benchmarked competitors, and identified ICP

Product Manager \- AGM at Paytm, Jan 2022 \- Apr 2022 · 4 mos, Noida, Uttar Pradesh, India, Worked on collecting requirements and defining strategies for homepage\. Improved product discoverability\.

Product Manager and P&L \- AGM at Paytm, Nov 2020 \- Jan 2022 · 1 yr 3 mos, \- Looking after growth and P&L for Rent payments and Cylinder bookings \- Offer creation, In app marketing, ATL activites\. Focus on value driven messaging for customers \- Product improvement insights and source wise funnel tracking \- Cross team collaboration with product, business, analytics, operations

Product analytics and strategy \- Manager at American Express, Oct 2018 \- Nov 2020 · 2 yrs 2 mos, Gurgaon, Haryana, India, I led a team of 4 analysts to improve marketing channel performance across 20 countries using data\. • Built 5 dashboards to track performance and impressions of marketing channels enabling cost saving \~$10Mn, enhancing customer reach by 10% and CTR improvement by 20% • Collaborated with engineering to create analytical data layer for marketing channel\. Data was used across organisation for multiple models like personalisation, • Created a revenue attribution model for marketing channels based on first and last touchpoints\. • Implemented an agile framework in JIRA to streamline team workflows\.

Product analytics and strategy\-Assistant Manager at American Express, Feb 2017 \- Oct 2018 · 1 yr 9 mos, Gurgaon, India, I joined the App & Web Analytics team and primarily focused on chatbots and Amex wallet products\. • Developed product improvement strategies by combining clickstream and customer behaviour data\. • Increased chatbot automation from 10% to 20% and collaborated with the product team • Conducted 30\+ A/B testing by creating a control group and automating statistical significance calculations • Analysed online data of 50M customers for 100 merchants to create digital wallet adoption strategy • Established app CLTV of $5 using K\-means clustering to plan app adoption campaigns\. Technically well versed with myriad of analytics languages and tools like SAS, R, Tablaue, Python, VBA

Senior Analyst \- Supply Chain at Fractal Analytics, Sep 2014 \- Feb 2016 · 1 yr 6 mos, Mumbai Area, India, Involved in the advance analytics for supply chain solution for a leading Global FMCG player\. Developed solutions for procurement strategy, capacity to demand inventory model and cost minimization efforts for logistics

## Education

PGDM, Indian Institute of Management Raipur

Bachelor of Technology \(B\.Tech\.\), Electronics and Communications Engineering, Indira Gandhi Delhi Technical University for Women

## Public links

- github: https://github\.com/pulakjain
- medium: https://medium\.com/@pulak\.jain9

[View the original profile](https://tal.club/meet/pulak-jain)

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