puja kumari profile photo 1 on Tal

puja kumari

--

Bengaluru

2+ years of work experience

Accenture
Apr 20263 mosPresent

Bengaluru

Accenture
Apr 20263 mosPresent

Provide dedicated application support specializing in complex enterprise Oracle and Salesforce CRM platforms to maintain optimal operational availability. Utilize Jira for systematically logging software bugs, tracking administrative tickets, and driving sprint objectives. Build dynamic Tableau reports and analytic dashboards to communicate critical infrastructure and system metrics to key stakeholders. Oversee corporate shared storage drives, administer critical distribution lists, and safely manage secure email data mitigation via Mimecast. Contribute technical insight toward enterprise demand mapping and cross-functional network operations support initiatives.
HCLTech
Jan 20242 yrs 6 mosPresent

Bengaluru, Karnataka, India

HCL
Jan 20242 yrs 4 mosApr 2026

Deployed complex SQL query scripts to manage intensive data migrations and guarantee ongoing database integrity. Supported high-volume application integrations and streamlined robust backend processes using specialized diagnostic scripts. Administered core ServiceNow operations, executing configuration management database (CMDB) tasks, logging asset tracking, and verifying lifecycle workflows. Designed and configured automated business logic, custom forms, and systematic procedures using modern CRM tools and SmartBuild. Managed corporate endpoint identity setups including Microsoft Intune, Azure AD directories, Exchange Admin Center policies, and Multi-Factor Authentication (MFA). Spearheaded critical Major Incident (MI) infrastructure troubleshooting and executed deep-dive Root Cause Analysis (RCA) while preserving strict SLA metrics. Drafted comprehensive internal SOPs, technical runbooks, and detailed knowledge base documentation to simplify onboarding and baseline asset compliance.

Education

RVS College of Engineering and Technology

B.Tech, Electrical and Electronics Engineering

RVS College of Engineering and Technology

20174 yrs2021
RVS College of Engineering and Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering

RVS College of Engineering and Technology

Join puja and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

puja kumari on Tal

Headline

--

Location

Bengaluru

Work experience

Associate at Accenture, Apr 2026 - Present · 3 mos, Bengaluru

Application Support Engineer at Accenture, Apr 2026 - Present · 3 mos, Provide dedicated application support specializing in complex enterprise Oracle and Salesforce CRM platforms to maintain optimal operational availability. Utilize Jira for systematically logging software bugs, tracking administrative tickets, and driving sprint objectives. Build dynamic Tableau reports and analytic dashboards to communicate critical infrastructure and system metrics to key stakeholders. Oversee corporate shared storage drives, administer critical distribution lists, and safely manage secure email data mitigation via Mimecast. Contribute technical insight toward enterprise demand mapping and cross-functional network operations support initiatives.

Technical Specialist at HCLTech, Jan 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Technical Support Engineer at HCL, Jan 2024 - Apr 2026 · 2 yrs 4 mos, Deployed complex SQL query scripts to manage intensive data migrations and guarantee ongoing database integrity. Supported high-volume application integrations and streamlined robust backend processes using specialized diagnostic scripts. Administered core ServiceNow operations, executing configuration management database (CMDB) tasks, logging asset tracking, and verifying lifecycle workflows. Designed and configured automated business logic, custom forms, and systematic procedures using modern CRM tools and SmartBuild. Managed corporate endpoint identity setups including Microsoft Intune, Azure AD directories, Exchange Admin Center policies, and Multi-Factor Authentication (MFA). Spearheaded critical Major Incident (MI) infrastructure troubleshooting and executed deep-dive Root Cause Analysis (RCA) while preserving strict SLA metrics. Drafted comprehensive internal SOPs, technical runbooks, and detailed knowledge base documentation to simplify onboarding and baseline asset compliance.

Education

B.Tech, Electrical and Electronics Engineering, RVS College of Engineering and Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering, RVS College of Engineering and Technology

puja kumari - Associate in Bengaluru | Tal