Prudhvi Shyam profile photo 1 on Tal

Prudhvi Shyam

Senior Program Coordinator at 1% Club | Ex-Tech Mahindra | Program Management Executive | TalentSprint | EdTech | Startup’s

Hyderabad

4+ years of work experience

1% Club
Dec 20259 moSep 2026

Hyderabad, Telangana, India

Hosted and moderated daily live sessions for learners, ensuring high engagement, timely execution, and seamless coordination with instructors. Provided multi-channel student support (chat, email, tickets), delivering clear and professional communication to enhance learner experience. Reviewed recorded sessions for content accuracy and compliance, flagging time-sensitive or market-linked references and ensuring all material met internal quality standards. Managed operational workflows, including maintaining daily logs, tracking attendance, documenting escalations, and supporting new batch launches.
Tech Mahindra
Dec 20246 mosMay 2025

Hyderabad, Telangana, India

• Streamlined helpdesk processes, enhancing operational efficiency and improving service delivery. • Coordinated onboarding activities, ensuring new employees received timely support and document verification. • Managed ticketing and chat-based support, achieving a high resolution rate for technical queries. • Monitored support workflows, maintaining SLA compliance and boosting team productivity.
TalentSprint
Jun 20221 yr 5 mosOct 2023

Hyderabad, Telangana, India

• Streamlined platform operations by managing attendance tracking, video uploads, and score management for efficient program execution. • Enhanced program quality through active feedback collection and strategic improvements, boosting learner satisfaction. • Organized weekly mock tests, providing performance analysis and personalized support for students. • Successfully launched new program cohorts, ensuring seamless onboarding and high productivity through meticulous oversight.
TalentSprint
Aug 20201 yr 10 mosMay 2022

On-site

Prudhvi’s AI Stack

gemini
gemini

Education

Bachelor's degree, Mathematics

The glocal University

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Prudhvi Shyam on Tal

Headline

Senior Program Coordinator at 1% Club | Ex-Tech Mahindra | Program Management Executive | TalentSprint | EdTech | Startup’s

About

During their tenure as a Senior Associate in Technical Support at Tech Mahindra, they contributed significantly to operational efficiency by streamlining helpdesk processes and supporting onboarding and assessment initiatives, which boosted overall team productivity. They also played a key role in ensuring that programs ran smoothly without any issues or concerns. Previously at TalentSprint, they sharpened their program management skills in fast-paced, collaborative environments. Their responsibilities included video encryption, report submission, attendance tracking, LMS and session management, troubleshooting, assessments, and handling support through ticketing, email, and chat channels.

Location

Hyderabad

AI stack

gemini

Work experience

Senior Program Coordinator at 1% Club, Dec 2025 - Sep 2026 · 9 mo, Hyderabad, Telangana, India, Hosted and moderated daily live sessions for learners, ensuring high engagement, timely execution, and seamless coordination with instructors. Provided multi-channel student support (chat, email, tickets), delivering clear and professional communication to enhance learner experience. Reviewed recorded sessions for content accuracy and compliance, flagging time-sensitive or market-linked references and ensuring all material met internal quality standards. Managed operational workflows, including maintaining daily logs, tracking attendance, documenting escalations, and supporting new batch launches.

Senior Technical Support Associate at Tech Mahindra, Dec 2024 - May 2025 · 6 mos, Hyderabad, Telangana, India, • Streamlined helpdesk processes, enhancing operational efficiency and improving service delivery. • Coordinated onboarding activities, ensuring new employees received timely support and document verification. • Managed ticketing and chat-based support, achieving a high resolution rate for technical queries. • Monitored support workflows, maintaining SLA compliance and boosting team productivity.

Program Managment Executive at TalentSprint, Jun 2022 - Oct 2023 · 1 yr 5 mos, Hyderabad, Telangana, India, • Streamlined platform operations by managing attendance tracking, video uploads, and score management for efficient program execution. • Enhanced program quality through active feedback collection and strategic improvements, boosting learner satisfaction. • Organized weekly mock tests, providing performance analysis and personalized support for students. • Successfully launched new program cohorts, ensuring seamless onboarding and high productivity through meticulous oversight.

Operations Consultant at TalentSprint, Aug 2020 - May 2022 · 1 yr 10 mos, On-site

Education

Bachelor's degree, Mathematics, The glocal University