Headline

Presales & Sales Head – South India | Presales & Sales Strategy | CRM Leader | Customer Engagement | Growth Architect

About

Sales leader with 8 years of experience in presales strategy, sales management and growth leadership for small and medium-sized businesses. Skilled at developing repeatable sales processes, coaching teams to exceed targets and leveraging digital and traditional channels to drive pipeline growth. Proven track record of streamlining operations, optimizing customer journeys and guiding cross-functional teams to deliver consistent revenue results.

Location

Bengaluru

AI stack

gemini

lovable

meta

notebooklm

openai

perplexity

Work experience

Presales & Sales Head – South India at ANAROCK, Nov 2024 - Present · 1 yr 11 mos, Greater Bengaluru Area, • Spearheaded the Presales and Call Centre operations across South India, driving strategic business objectives and delivering measurable outcomes. • Achieved walk-in and qualification targets across diverse processes, ticket sizes, geographies, and second-home projects. • Delivered consistent performance in virtual engagement initiatives and digital sales conversions through effective team leadership. • Ensured comprehensive customer engagement coverage by implementing high-quality strategies, continuous process innovation, and performance-driven initiatives. • Led, inspired, and coached presales teams to consistently meet or exceed business KPIs and productivity goals. • Streamlined sales processes through continuous process innovation, eliminating friction points to enhance customer experience and ensure smooth transaction flow. • Acted as a market intelligence lead by identifying emerging customer needs and translating them into actionable business and analytical strategies. • Collaborated in setting call center goals; supported continuous learning by facilitating product knowledge enhancement and perfor mance improvement programs. • Recruited, trained, and coached call center representatives, setting and maintaining high standards for service quality and lead qualification. • Developed customer acquisition strategies, crafted compelling sales pitches, shared product insights with marketing and sales teams, and conducted pre-launch market analysis. • Monitored and ensured team adherence to service level agreements; managed leave planning, attendance, attrition, and performance metrics; maintained operational knowledge of CRM and dialer systems, leveraging CRM software proficiency. • Created compelling business presentations, conducted discovery calls, and generated detailed reports for management review by analyzing call center data to drive efficiency, resource optimization, and customer satisfaction.

Growth Manager at PropEx.ai, Feb 2023 - Apr 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, Developed and executed growth strategies, driving business expansion and identifying new opportunities. • Managed sales initiatives, set revenue targets, and implemented sales improvement tactics to optimize customer acquisition and retention. • Built and operated key partnerships with stakeholders to foster collaboration and business growth. • Conducted market research and analysis to guide product offerings and competitive positioning. • Tracked and analyzed KPIs to make data-driven decisions for optimizing growth strategies. • Collaborated with product teams to enhance services and develop new offerings. • Led brand and marketing campaigns to boost awareness, generate leads, and engage customers. • Improved customer experience through feedback, quality assurance, and journey optimization. • Mentored teams, ensuring alignment with growth goals and fostering innovation. • Led budgets for growth initiatives, maximizing ROI and resource allocation. • Prepared and delivered presentations and demonstrations on projects and services to clients and stakeholders. • Controlled a team of pre-sales executives and Cluster Managers to ensure effective collaboration and performance. • Given on-the-floor job training to new hires, enhancing skills and knowledge for optimal performance. • Introduced automation tools for process innovation and continuous improvement, resulting in improved efficiency and reduced operational costs. • Implemented data-driven strategies to optimize customer experience, increasing conversion rates and client retention, and contributing to overall profitability and sustainability.

Team Leader at 99acres.com, Oct 2021 - Jan 2023 · 1 yr 4 mos, Bengaluru, Karnataka, India, • Supervised a team of 15 to meet project and performance targets. • Coordinated day-to-day operations, ensuring efficient project execution and resource management. • Monitored 100% team performance and implemented improvements to boost productivity. • Collaborated with cross-functional teams to streamline processes and enhance service delivery. • Managed client relationships, addressing inquiries and ensuring satisfaction. • Executed training sessions to upskill team members and improve overall performance. • Prepared performance reports and updates for senior management. • Implemented best practices for team efficiency and operational effectiveness. • Set individual and team goals, monitored progress, and ensured alignment with company objectives. • Developed action plans for underperforming areas, leading to measurable improvements in team output and customer satisfaction scores. • Enhanced employee engagement by introducing team-building activities and initiatives that motivated the team and reduced turnover.

Education

Master's Degree, Civil Engineering, SREE VENKATESWARA COLLEGE OF ENGINEERING

Master's Degree, Civil Engineering, SVCN