Protyusha Ghosh profile photo 1 on Tal

Protyusha Ghosh

Freelance Designer (MyraNest) | Customer Success & Operations | Branding & Marketing Creatives | Former Banker

India

5+ years of work experience

Myra Nest
Feb 20215 yrs 5 mosPresent

Remote

-Design visual content and marketing creatives for digital platforms, focusing on clarity, engagement, and brand consistency -Develop content-led visuals aligned with audience intent and communication goals -Collaborate on content ideation and execution, integrating design with messaging and campaign objectives -Utilize tools such as Canva, Adobe Creative tools, and AI platforms to streamline content creation workflows -Support content strategy execution through structured, scalable design outputs
Feb 20265 mosPresent

Kolkata, West Bengal, India

-Leverage AI for market research and personalized outreach, enhancing scalability and targeting precision -Create sales and marketing assets (presentations, social media creatives, brochures) support engagement and branding
SocioLynx Media
Jan 20266 mosPresent

Delhi NCR

Working in a US shift environment, supporting business development and client operations for MSMEs and flooring service businesses in the American market. Responsibilities include handling service enquiries, supporting deal closure, conducting customer due diligence, tracking payment confirmation, managing escalations, and maintaining operational databases. Also involved in coordinating digital marketing service delivery across social media marketing, performance marketing, paid ads, and online brand exposure, using customer and campaign data to track lead flow, service status, and ongoing business activities.
Bandhan Bank
Aug 20232 yrs 5 mosDec 2025

Kolkata, West Bengal, India

Recognized as a top 5 team performer, consistently surpassing compliance and sales KPIs. •Managed daily inbound requests, CRM documentation accuracy for audit compliance , FCR •Processed service requests within TAT, conducted structured follow-ups through outcalls. •Internal team cordination for verification and compliance checks. •EDD and verification checks in accordance with KYC and compliance through outcalls.
Bandhan Bank
Aug 20232 yrs 5 mosDec 2025

Processed 85–90 daily service requests and supported 60–70 domestic and NRI customers via live chat and email while maintaining SLA standards. Performed KYC verification, enhanced due diligence, customer authentication checks, and audit-ready documentation in Talisma CRM. Coordinated with Compliance, Operations, and Branch teams to resolve email/chat cases, reduce escalations, and maintain process quality.
Career Break
Feb 20237 mosAug 2023

Kolkata, West Bengal, India

Education

Calcutta University, Kolkata

Bachelor of Science - BS

Calcutta University, Kolkata

20173 yrs2020
University of Calcutta

Bachelor of Science, Geography

University of Calcutta

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Headline

Freelance Designer (MyraNest) | Customer Success & Operations | Branding & Marketing Creatives | Former Banker

About

I work at the intersection of content, data, and operations, focusing on building structured, high-impact digital assets that support growth.

Location

India

Work experience

Independent | Content Writer & Designer at Myra Nest, Feb 2021 - Present · 5 yrs 5 mos, Remote, -Design visual content and marketing creatives for digital platforms, focusing on clarity, engagement, and brand consistency -Develop content-led visuals aligned with audience intent and communication goals -Collaborate on content ideation and execution, integrating design with messaging and campaign objectives -Utilize tools such as Canva, Adobe Creative tools, and AI platforms to streamline content creation workflows -Support content strategy execution through structured, scalable design outputs

Business Development Executive at Aspirivo, Feb 2026 - Present · 5 mos, Kolkata, West Bengal, India, -Leverage AI for market research and personalized outreach, enhancing scalability and targeting precision -Create sales and marketing assets (presentations, social media creatives, brochures) support engagement and branding

Operations Executive at SocioLynx Media, Jan 2026 - Present · 6 mos, Delhi NCR, Working in a US shift environment, supporting business development and client operations for MSMEs and flooring service businesses in the American market. Responsibilities include handling service enquiries, supporting deal closure, conducting customer due diligence, tracking payment confirmation, managing escalations, and maintaining operational databases. Also involved in coordinating digital marketing service delivery across social media marketing, performance marketing, paid ads, and online brand exposure, using customer and campaign data to track lead flow, service status, and ongoing business activities.

Senior Officer - Customer Service , Process Quality and Transformation at Bandhan Bank, Aug 2023 - Dec 2025 · 2 yrs 5 mos, Kolkata, West Bengal, India, Recognized as a top 5 team performer, consistently surpassing compliance and sales KPIs. •Managed daily inbound requests, CRM documentation accuracy for audit compliance , FCR •Processed service requests within TAT, conducted structured follow-ups through outcalls. •Internal team cordination for verification and compliance checks. •EDD and verification checks in accordance with KYC and compliance through outcalls.

Senior Customer Service Officer at Bandhan Bank, Aug 2023 - Dec 2025 · 2 yrs 5 mos, Processed 85–90 daily service requests and supported 60–70 domestic and NRI customers via live chat and email while maintaining SLA standards. Performed KYC verification, enhanced due diligence, customer authentication checks, and audit-ready documentation in Talisma CRM. Coordinated with Compliance, Operations, and Branch teams to resolve email/chat cases, reduce escalations, and maintain process quality.

Layoff/position eliminated at Career Break, Feb 2023 - Aug 2023 · 7 mos, Kolkata, West Bengal, India

Education

Bachelor of Science - BS, Calcutta University, Kolkata

Bachelor of Science, Geography, University of Calcutta