Headline

Product | Certified Scuba Diver🤿

About

Product Manager at Red.Health | Ex-Sprinklr | IIT Delhi Alum Passionate about leveraging generative AI to solve real-world problems. At Sprinklr, I led the development of GPT-powered voicebots and agent assist features, reducing customer engagement time by 56% and increasing AI suggestion accuracy by 12%. Spearheaded India's first GPT-powered voicebot for handling out-of-context queries in the electronics retail space. Currently driving innovation at Red.Health, applying my expertise in building products and AI to revolutionize healthcare and emergency response technology. Proud alumnus of IIT Delhi, where I honed my leadership skills as Dramatics Secretary and received a minor degree in Entrepreneurship Studies with distinction. Always eager to explore new frontiers in AI and product management.

Location

South Delhi

AI stack

aistudio

langchain

openai

perplexity

Work experience

Product Manager at RED.Health, Sep 2024 - Jan 2026 · 1 yr 5 mos, Bangalore Urban

Associate Product Manager at Sprinklr, Dec 2023 - Aug 2024 · 9 mos, Gurugram, Haryana, India, Conversational AI VoiceBot: Led end-to-end discovery, development, and implementation of GPT powered voicebot for key use cases for an electronics retail brand, enabling multilingual and multi-channel 24/7 self-service assistance - Devised India’s first ever GPT-powered voicebot to handle out-of-context queries with free-flow conversations answering warranty claim-related queries replicating agents' way of answering similar queries - Reduced agent attrition by 55% through the voicebot key use cases, effectively covering 85% of the call volume over the bot. - Bot end-to-end resolution: ~45% | Repeat callers reduction: ~25% with CSAT of 4.65

Product Analyst at Sprinklr, Jul 2021 - Nov 2023 · 2 yrs 5 mos, Gurugram, Haryana, India, Smart Responses: Successfully strategized and executed the development roadmap for an Agent Assist AI feature, resulting in a significant reduction in Average Handling Time and streamlined agent efficiency. - Optimized AI models, leveraging GPT 4 and brand-specific playbooks, ensuring structured and goal-oriented replies - Devised an Automated feedback incorporation mechanism to update suggestions based on their past edits proactively - Introduced 5 AI model post-processors for the personalization of smart AI responses to preserve a unified brand voice

Marketing Strategist Intern at Leap Finance, Mar 2021 - May 2021 · 3 mos

Product Analyst Intern at Techjockey, Jun 2020 - Sep 2020 · 4 mos

Education

Bachelor of Technology - BTech, Textile Sciences and Engineering, Indian Institute of Technology, Delhi

Minor Area, Entrepreneurship/Entrepreneurial Studies, Indian Institute of Technology, Delhi