Priyanshu Gupta

2+ years of work experience

Jun 20251 yr 1 moPresent

1. Supply Expansion & Hotel Partnership Development – Spearheaded end-to-end hotel supply acquisition by leveraging AI and Python-based scrapers to build and qualify high-potential partner pipelines, and developed financial forecasting models to assess expansion feasibility, projecting an increase in room inventory from 2,600 to 5,000 rooms/month and monthly revenue from $1.17M to $2.25M. 2. Online Travel Agency (OTA) Performance Optimization - Spearheaded optimization of 6 OTAs partnerships leveraging SQL, Python, and Excel to execute end-to-end revenue, pricing, inventory & competitive analysis and architected multi-metric performance tracking dashboards, driving a 12x revenue surge from $15K to $180K within 4-5 months. 3. No-Show & Cancellation Card Charging Policy Optimization – Analyzed, diagnosed and rectified a critical card charging policy misconfiguration across 100+ properties on Booking.com and Expedia, conducting end-to-end audit and data-driven root cause analysis to slash error rate from ~38% to <1% and driving a 28% surge in chargeable no-show/cancellation bookings.

Dec 20247 mosJun 2025

Gurugram, Haryana, India

1. Built an automated performance tracker and incentive leaderboard for ~60 customer experience agents and team leaders, integrating key metrics like resolution rate and quality score. Automated daily updates via Bitbucket, Airflow, Python, and SQL, driving competition and optimizing performance accountability. 2. Analyzed six months of customer ticket data across RC, insurance, FASTag, and HSRP categories, uncovering key trends and inefficiencies. Insights shaped future strategy, projected to enhance ticket resolution efficiency by 5-7% per month. 3. Identified high-satisfaction customers (4+ ratings) and engineered a data-driven outreach strategy to boost brand perception. Hypothesis-driven insights are expected to increase online reputation metrics by 10%, strengthening Google GMB ratings.

Oct 20243 mosDec 2024

Noida, Uttar Pradesh, India

1. Spearheaded data-driven analyses that enhanced sales strategies in US and Canadian markets, achieving a 15% increase in customer acquisition through targeted campaigns and social media outreach. 2. Engineered sales initiatives and overhauled product packaging for the holiday season in the US, driving a 5% boost in seasonal sales by aligning offerings with customer preferences and market trends. 3. Interpreted purchasing behavior and customer feedback to refine product positioning, resulting in a 10% improvement in Amazon visibility and the penetration of one new market segment.

Jun 20243 mosAug 2024

New Delhi, Delhi, India

1. Interpreted market trends and client data to drive a 25% increase in sales and a 15% rise in annual profit which contributed directly to the company's revenue growth, enhancing its competitive positioning in the market. 2. Cultivated relationships with over 30 clients, improving client retention and satisfaction through tailored solutions which strengthened customer loyalty, reducing churn rate by 12%. 3. Designed and implemented data-driven strategies, streamlining business processes to enhance efficiency which increased operational efficiency by 18%, freeing up resources for additional strategic initiatives.