---
title: "Priyanshi Sharma - Associate Process Manager in Pune District | Tal"
description: "Meet Priyanshi Sharma, Associate Process Manager @ eClerx based in Pune District."
image: "https://tal.club/meet/priyanshi-24/share-image"
---

# Priyanshi Sharma on Tal

## Headline

Associate Process Manager @ eClerx

## About

Results\-driven Operations Team Leader with 5\+ years of BPO and CX experience, including 3\+ years in people leadership roles\. Known for stabilizing team performance in high\-pressure environments, managing 20–25 member teams, and taking ownership of CSAT, AHT, adherence, quality, shrinkage, and attrition outcomes\. Trusted to handle L2/L3 escalations, premium queues, and sensitive client situations while driving accountability, coaching underperformance, and ensuring process compliance in metric\-driven operations\.

## Location

Pune District

## Work experience

Associate Process Manager at eClerx, Feb 2026 \- Present · 6 mos, Pune District, Maharashtra, India

Team Manager at Alorica, Aug 2024 \- Sep 2025 · 1 yr 2 mos, Sahibzada Ajit Singh Nagar, Punjab, India, ● Owned day\-to\-day delivery for a 25\-member customer service team, ensuring consistency across productivity, quality, adherence and customer experience KPIs\. ● Took ownership of live queue performance, prioritizing escalations, reallocating resources and supporting agents in real time during high\-volume periods\. ● Stabilized team performance by identifying early warning signals across metrics and executing corrective action plans through focused coaching\. ● Acted as the first point of escalation for complex customer issues, ensuring resolution without client impact\. ● Controlled shrinkage and attrition through proactive engagement, feedback and performance accountability\. ● Built a culture of ownership by conducting structured one\-on\-one reviews, performance discussions and development planning\.

Senior Team Lead at Chandigarh Group of Colleges, Landran, Punjab, Dec 2023 \- Jul 2024 · 8 mos, Kharar, Punjab, India, ● Led counselling operations for prospective students and parents across the end\-to\-end admissions lifecycle\. ● Mentored junior counsellors on objection handling, follow\-up discipline and conversion\-focused conversations\. ● Managed stakeholder communication with academic departments to ensure smooth onboarding of admitted students\. ● Strengthened consultative selling, negotiation and stakeholder management skills, later applied to operational leadership roles\. ● Maintained structured records of leads, conversions, and follow\-ups to support tracking and reporting\.

Team Leader \- Operations at Teleperformance, May 2022 \- Dec 2023 · 1 yr 8 mos, ● Led a 20\-member voice support team, ensuring adherence to service\-level agreements and quality benchmarks\. ● Addressed underperformance and resistance to feedback through structured coaching, monitoring, and accountability plans\. ● Handled escalated customer interactions and guided agents on premium queue handling and tool usage\. ● Partnered with operations leadership on workforce planning and expense discipline aligned with demand\. ● Supported new joiner training, nesting and skill enhancement, contributing to faster ramp\-up and stability\.

Customer Service Executive \- Operations at Teleperformance, Jun 2020 \- May 2022 · 2 yrs, ● Delivered voice\-based customer support while consistently meeting quality, productivity and compliance targets\. ● Managed customer queries, service concerns and technical issues in line with defined processes\. ● Earned recognition for process adherence, communication effectiveness and customer handling\.

## Education

Bachelor of Computer Science, Computer Science, Kurukshetra university

[View the original profile](https://tal.club/meet/priyanshi-24)

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