Headline

Senior Risk Specialist , Regulatory & Exploratory Transaction Trust

About

Senior Risk Professional with 8+ years of experience specializing in Financial Crime, AML, and Transaction Trust across global marketplaces. Proven track record of balancing macro strategic oversight with deep analytical execution to scale high-performing operations and build top-tier risk talent. ​Core Milestones: •​Scale & Enforcement: Directed 60,000+ complex global fraud investigations, protecting millions in revenue. •​Process Optimization: Remediated policy gaps in refund suppression, driving an immediate 40% reduction in weekly investigation volume. •Technical Efficiency: Optimized SQL-based workflows, increasing true-positive detection rates from 26% to 85%+. •Cross-Functional Leadership: Spearheaded multi-market payment fraud programs (FDNR, COD, Gift Card layering) alongside global Tech and Security teams •Talent Development:Mentored and onboarded new hires using custom ramp plans that cut training timelines by 15% while maintaining quality

Location

Bengaluru

Work experience

Senior Risk Specialist - Regulatory & Exploratory Transaction Trust at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Nov 2022 - Present · 3 yrs 8 mos, Bengaluru, Karnataka, India, • Conducted end-to-end fraud risk mining and pattern analysis across global marketplaces, identifying emerging typologies including collusion, refund abuse, triangulation, and payment instrument misuse • Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk accounts and merchants using tools such as LexisNexis to validate identities, assess risk profiles, and support AML compliance • Advised Operations and Product teams on control gaps and risk exposure across multiple marketplace regions • Drove root-cause analysis and remediation of high-loss fraud scenarios through query optimizations • Led large-scale Ring-of-Accounts fraud detection projects, coordinating enforcement across operational teams • Identified and escalated policy control gaps in refund suppression workflows, partnering with cross-functional teams to implement technical fixes • Analyzed global payment instrument fraud risks and enabled targeted corrective enforcement actions • Partnered with risk and operations teams to enforce actions against fraudulent buyer accounts and merchants • Leveraged Gen AI tools to optimize SQL queries and accelerate risk mining on large transaction datasets • Delivered Fraud MI trend reports and KPI tracking to enable data-driven decision-making by senior stakeholders • Trained and onboarded new hires through structured ramp plans covering fraud detection, process knowledge, and SOPs

Senior Transaction Risk Investigation Specialist at Amazon, Aug 2021 - Nov 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India, • Served as Subject Matter Expert for a team of investigators, building team capability through structured coaching and calibration exercises • Managed end-to-end performance of investigators using KPI tracking, one-on-one coaching, and audit-based feedback • Owned weekly team leave and shrinkage forecasting to maintain consistent available headcount • Designed and delivered training on SOP standardization and customer communication under the Blurb Adoption Project • Facilitated weekly calibration and shadow sessions on Defect Quality metrics, translating findings into actionable process improvements • Led the global Buyer Action Variance project, working with bottom-quartile investigators to drive overall performance improvement • Supported site-level Defect Quality team in resolving SOP and logic-related investigation gaps

Transaction Risk Analyst at Amazon, Aug 2017 - Aug 2021 · 4 yrs 1 mo, Bengaluru , India, • Investigated suspicious transactions and account activities to prevent fraud and protect customers across global marketplaces • Managed high-volume buyer appeals investigations, balancing customer trust with effective fraud prevention • Conducted week-on-week quality audits of team defects and generated structured reports for management • Supported data-driven coaching and process improvements through structured audit reporting

Education

Bachelor of Technology - BTech, Computer Science, Budge Budge institute of technology